Manager Vendor Performance and Operations - Pittsburgh
4 weeks ago

Job summary
This job will manage a team of vendor performance managers who oversee external vendors that support the daily operational oversight and implementation of business partners as well as matrix management of internal partners creating/monitoring associated service level agreements SLAs and key performance indicators KPIs involvement in strategic initiatives STIs regulatory/compliance and financial oversight in conjunction with the respective matrix partners.- Perform management responsibilities including involved in hiring and termination decisions coaching development rewards recognition performance management staff productivity.
- Manage relationships performance delivery internal partners lead matrix management efforts initiatives Continuous assessment vendor effectiveness ensure Highmark utilizing best class vendors Understand status all vendors team responsible performance operations these vendors Oversight ensure contractual requirements met invoicing payment accurate vendor services aligned Highmark strategic objectives.
Job description
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