Cancer Center Patient/materials Transport - White Plains, United States - White Plains Hospital

White Plains Hospital
White Plains Hospital
Verified Company
White Plains, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Position Summary


The Patient Transportation Coordinator helps coordinate the movement of patients to and from the cancer center connecting patients to transportation resources available through Medicaid, Paratransit, community partners, grant funded transportation programs, and more.

The Patient Transportation Coordinator will primarily be responsible for reviewing and coordinating non-emergent transportation requests working to connect patients to transportation support based upon various eligibility criteria.

Chart review and/or calls to clarify transportation needs will be performed to assure appropriate modes and timing of transport. Responsible for communicating with various internal and external customers involved with patient movement. This position will also support some general administrative and scheduling responsibilities for interdisciplinary services at the cancer center.


Essential Functions and Responsibilities Includes the Following:

  • Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
  • Works with Cancer Center, other hospital department staff and other community resources to become knowledgeable about available resources and services that may be helpful to patients.
  • Screens referred patients for transportation eligibility, documents screening and patient/caregiver interactions, and scans documents into EMR
  • Coordinates transportation to and from WPH CCC, other cancer testing sites and Montefiore health system sites.
  • Maintains relationships between transportation agencies/departments.
  • Investigates, reports, and escalates transportation complaints.
  • Processes invoices for transportation providers.
  • Collects and tracks data on volumes, etc.
  • Completes random customer satisfaction surveys after trip completions.
  • Assists in training other staff members performing this role and others involved in the process.
  • Develops, implements, and maintains effective and professional office practices and procedures.
  • Interfaces effectively with peers, patients, caregivers, and transportation customers and assumes responsibility for professional development of self and others per department policy.
  • Communicate with providers about unique patient needs, (i.e. cultural).
  • Performs all other related duties as assigned.

Education & Experience Requirements

  • High School Diploma is required. Associates or Bachelor's Degree preferred
  • Experience working in medical settings, preferably as a medical assistant and interacting collaboratively with multidisciplinary teams
  • Must have strong communication, interpersonal and organizational skills
  • Demonstrated ability to work independently and as part of a team is required
  • Must have strong problem solving, relationship building and advocacy skills
  • Demonstrated ability to work with a individuals and groups from a wide variety of demographics and from all levels within the organization

Core Competencies

  • Strong communication, interpersonal and organizational skills
  • Compassionate, articulate, and patient
  • Strong problem solving, relationship building and advocacy skills
  • Ability to deal professionally and efficiently with all levels of management and external constituencies
  • Ability to work independently and in teams
  • Selfstarter, selfmotivated and ability to work without supervision
  • Flexible, organized, detail oriented and able to set priorities
  • Excellent telephone manners and communication skills
  • Exhibit courteous, cooperative and professional attitude at all times
  • Bilingual in Spanish/English preferred

Physical/Mental Demands/Requirements & Work Environment

  • Ability to perform computer work for extensive periods of time
  • Occasionally move and/or transport of 15 to 20 pounds
  • Requires movement about the department frequently throughout the day
  • Ability to remain in stationary position for extended periods of time
  • Ability to respond to frequent phone calls
  • May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital's SDS (Safety Data Sheet) data base and may be accessed through the hospital's Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.

Primary Population Served

Check appropriate box(s) below:
Neonatal (birth - 28 days)

Patients with exceptional communication needs

Infant (29 days - less than 1 year)

Patients with developmental delays

Pediatric years)

Patients at end of life

Adolescent/Young Adult years)

Patients under isolation precautions

Adult years)

Patients with cultural needs

Geriatric (> 65 years)

All populations

Bariatric Patients with weight related comorbidities

Non-patient care population

**_The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospit
More jobs from White Plains Hospital
See all jobs of White Plains Hospital