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Marquand

    Care Coordinator - Indianapolis, United States - Rehab Medical

    Rehab Medical
    Rehab Medical Indianapolis, United States

    2 weeks ago

    Default job background
    Description


    Jumpstart your career at Rehab Medical, one of the nation's leading providers of custom advanced medical equipment and a recent Inc 5000 fastest growing U.S.

    company award winner Based in Indianapolis, Indiana our company's mission is to improve and positively impact the lives of the patients we serve, the partners we engage with, and the employees we invest in.


    We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana's top places to work.

    Recently, we've experienced exponential growth so we're looking to expand our dynamic team to support this growth and help us to improve the lives of more than 200,000 mobility users.

    If you're looking for a rewarding opportunity where you can work alongside other dedicated individuals who will inspire you to grow your skill sets and advance your career, bring your passion and experience to Rehab Medical


    Why You Should Apply:
    We offer competitive pay, health benefits along with a generous 401 (k) match, and growth opportunities

    Guided Orientation Process at our Headquarters

    Mentorship Onboarding Program

    Employee Recognition Program

    Leadership Development Program

    Continuing Education Opportunities

    Network of Support (health and well-being)

    The Position :
    We are looking for Care Coordinator to join our growing team

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

    Basic computer skills including but not limited to data entry, email, and internet

    Ability to communicate telephonically

    Ability to maintain confidentiality

    Excellent verbal and written communication skills

    Ability to work independently, be detail oriented and organized

    Ability to meet multiple competing deadlines

    Excellent customer service skills

    Meet attendance schedule with dependability and consistency


    Education and Experience:
    High School diploma


    O verview:
    The Care Coordinator position will report to the Care Coordination Manager.

    This position is responsible for placing outbound calls and fielding incoming calls regarding customer follow up surveys, pro-active customer contact, escalations, and customer success plan updates.

    Below are some key functions and skills for this opportunity:

    Communication and follow up on all Internal Request Queues

    Contact with provider offices to follow up on patient requests

    Contact with patients to follow up on Internal Requests tickets

    Customer Contact to follow up and survey results

    Responds to email and phone calls within 24 hours

    Review and resolve service Sales Paperwork Tickets

    Communicates with Care Coordinators and other departments for resolution of tickets

    Mentoring of new employees entering the department

    Track internal request queues to ensure department metrics are met each month

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