- Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests
- Obtain necessary credit and payment information from guests
- Provide check cashing and foreign currency conversion for hotel guests
- Coordinate with other hotel departments to satisfy guest requests
- Provide detailed information about hotel facilities and operating hours
- Adhere completely to all Loews Hotels Star Service Standards
- Sell rooms in accordance with Front Desk sales strategies
- Receive and transmit guest messages
- Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies
- Distribute and coordinate completion of SQS survey cards during guest check-out
- Read Group Profiles and Banquet Event information on a daily basis
- Maintain the cleanliness and excellent condition of equipment and work area
- Other duties as assigned
- Maintains clean and excellent condition of Front Desk area
- Maintains proper stock of all supplies in Front Office
- Executes emergency procedures in accordance with hotel standards
- Notifies appropriate individuals and departments of any problems or unusual matters of significance
- Attends all appropriate hotel meetings and training sessions
- Is polite, friendly, and helpful to guest, employees and management
- Promotes and applies teamwork skills at all times
- Complies with all hotel standards, policies, and rules
- Complies with safety regulations and procedures
- Remains current on hotel information and changes
- General knowledge of hotel departments
- Excellent communication skills - oral and written
- Excellent guest service skills
- Knowledge of computer programs utilized in property management
- Able to work a flexible schedule, including weekends and holidays
- Must be able to stand for an eight-hour shift
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Overnight Guest Service Agent
1 day ago
Sonder Los Angeles, United StatesSonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better s ...
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Overnight - Guest Service Agent
14 hours ago
Kimpton Hotel Los Angeles, United StatesWhy We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and en ...
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Front Office Agent Overnight
3 weeks ago
Loews Hotels Los Angeles, United StatesFront Office Agent Overnight · Our urban oasis, situated at the corner of Hollywood and Highland, is your perfect base for moving and shaking, tinseltown-style. Loews Hollywood Hotel offers you movie-star magic and modern upscale amenities. Welcome to Style and Stature in the Ho ...
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Front Desk Agent PM Overnight
3 weeks ago
Aimbridge Hospitality Los Angeles, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Overnight Guest Experience Agent
4 weeks ago
Marriott International Los Angeles, United StatesAdditional Information Pay: $29.70 to $30.75/hour, Overnight shift · Job Number · Job Category Rooms & Guest Services Operations · Location The West Hollywood EDITION, 9040 West Sunset Blvd, West Hollywood, California, United States VIEW ON MAP · Schedule Full-Time · Located Rem ...
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Hilton Los Angeles, United StatesBasic Qualifications/Requirements: · 1 year of customer service experience, required · 6 months of hotel front desk experience, preferred · Previous experience in handling cash/credit card transactions · High school diploma or equivalent is required · What Will I Be Doing? · As a ...
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Hilton Hotels & Resorts Los Angeles, United StatesBasic Qualifications/ Requirements: 1 year of customer service experience, required 6 months of hotel front desk experience, preferred Previous experience in handling cash/credit card transactions High school diploma or equivalent is required What Wi Guest Service, Guest, Agent, ...
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Front Desk Agent PM Overnight
4 weeks ago
Aimbridge Hospitality Los Angeles, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
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Overnight Guest Experience Agent
4 weeks ago
Marriott International Inc West Hollywood, United StatesJob Description · POSITION SUMMARY · Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and ...
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Weekend Overnight Front Desk Agent
2 weeks ago
Holiday Inn Express - West LA Los Angeles, United StatesEssential Functions and Responsibilities of the job include but are not limited to: · - Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. · - Communicate effectively with guests and fellow team members. · - Gr ...
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Hilton Hotels Corporation Los Angeles, United StatesHilton Hotels - JobID: HOT0ANLL [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote ...
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Overnight Guest Service Agent
5 days ago
AKA West Hollywood, United States**AKA West Hollywood is hiring for a Overnight Guest Services Agent with 1+ year' experience** · - Greets and registers guests, providing prompt and courteous service. Closes guest accounts upon completion of their stay. Resolves guest challenges throughout their stay in our prop ...
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Overnight Guest Experience Agent
3 weeks ago
Marriott Hotels & Resorts West Hollywood, United StatesOperate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-regi Guest Experience, Guest, Agen ...
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Overnight Guest Service Agent
3 weeks ago
The Kimpton Hotel & Restaurant Group, LLC Huntington Beach, United StatesThe hourly pay rate for this role is $20.08. The rate is only applicable for jobs to be performed in Huntington Beach, California. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, child/elder care a Guest Service, Guest, Agent, ...
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Overnight Guest Experience Agent
5 days ago
Marriott International, Inc West Hollywood, United States**Additional Information** Pay Range: $29.75/hour to $30.75/hour, Overnight · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The West Hollywood EDITION, 9040 West Sunset Blvd, West Hollywood, California, United States VIEW ON MAP · **Schedule* ...
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Overnight Guest Service Agent
2 weeks ago
Kimpton Hotels Huntington Beach, United StatesThe hourly pay rate for this role is $20.08. The rate is only applicable for jobs to be performed in Huntington Beach, California. · We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, child/elder care assistance, employee assistan ...
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Hilton Los Angeles, United States OTHER· Basic Qualifications/Requirements:1 year of customer service experience, required · 6 months of hotel front desk experience, preferred · Previous experience in handling cash/credit card transactions · High school diploma or equivalent is required · What Will I Be Doing? · As a ...
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Overnight Front Office Agent
3 weeks ago
Maybourne Beverly Hills Hotel Beverly Hills, United StatesJob Description · Job DescriptionOvernight Front Office Agent · Job Overview · The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will sh ...
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Overnight Front Office Agent
3 weeks ago
Maybourne Beverly Hills Hotel Beverly Hills, United StatesOvernight Front Office Agent · **Job Overview** · **Summary of Position** · The Overnight Front Office Agent for Maybourne Beverly Hills is responsible for interacting one on one with guests and delivering 5-Star luxury experience while following hotel's standards to ensure guest ...
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Overnight Guest Service Agent
2 weeks ago
Kimpton Hotels & Restaurants Huntington Beach, United StatesThe hourly pay rate for this role is $20.08. The rate is only applicable for jobs to be performed in Huntington Beach, California. · We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, child/elder care assistance, employee assista ...
Front Office Agent Overnight - Hollywood, United States - Loews Hotels
Description
Our urban oasis, situated at the corner of Hollywood and Highland, is your perfect base for moving and shaking, tinseltown-style.
Loews Hollywood Hotel offers you movie-star magic and modern upscale amenities. Welcome to Style and Stature in the Hollywood Hills.
Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel.
Job Specific
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation: