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San Luis Obispo

    IT Technician - San Luis Obispo, United States - People's Self-Help Housing

    People's Self-Help Housing
    People's Self-Help Housing San Luis Obispo, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionDescription:

    People's Self-Help Housing (PSHH) is searching for an IT technician to set up and maintain our computer systems and networks, in order to maximize the use of technology and ensure the long-term viability of our organization. Together with maintaining the proper and secure operation of our IT infrastructure, your responsibilities will also entail offering assistance to system users. The ideal candidate will be well-versed in a range of operating systems, networks, and internet applications, in addition to computer hardware and software. As well as be extremely detail-oriented and capable of troubleshooting.

    With a mission to build affordable homes with site-based services that offer opportunities to change lives and strengthen communities, People's Self-Help Housing is the longest-serving nonprofit developer on California's Central Coast. We serve low-income working families, farmworkers, seniors, and veterans, and we provide welcoming environments for those living with disabilities and for the formerly homeless. Along with building and managing beautiful and accessible neighborhoods in San Luis, Santa Barbara, and Ventura counties, we offer a broad array of programs to promote health, education, and connections to community-based resources.

    Essential Functions

    • Help Desk: Provide end user support (on-site and remote). Record time and work log entries on tickets
    • Active Directory: Create user accounts for new hires. Disable accounts for departing employees.
    • CCTV: Troubleshoot analog and IP camera systems.
    • Upgrades and Hardware Troubleshooting: Setup new workstations and laptops. Warranty/RMA bad hardware or repair in-house.
    • Inventory: Maintain inventory of IT equipment - corporate offices as well as remote sites.
    • Knowledgebase: Contribute to internal IT wiki and document credentials in secure application (IT Glue)
    • Network: Install, configure, and troubleshoot routers, switches, and wireless access points. Tone, terminate, and label RJ45 Ethernet cables.
    • Office 365: Assign email licenses.
    • Printers/copiers: Install and configure new printers and copiers. Troubleshoot existing printers and copiers.
    • Training/orientation: Provide brief IT orientation for new hires. Enroll in training courses and/or take certifications to improve skillset. Crosstrain colleagues.
    • VoIP Phone: Setup and maintain Alcatel-Lucent VoIP phones at the office. Set up and maintain Ooma VoIP and FoIP service at remote sites.
    • Yardi: Provide basic assistance with cloud-based accounting system.
    • Provide technical support to third-party IT clients.
    • Other duties as assigned.
    Requirements:

    Skill & Knowledge Requirements

    • Must be comfortable with technology and have a desire to learn.
    • Basic troubleshooting skills and knowledge.
    • Some understanding of Windows server, Active Directory, PowerShell and Group Policy preferred.
    • Spanish language abilities a plus.

    Experience Requirements

    • 3 years' experience providing technical support in a Microsoft Active Directory environment with 20+ users

    Education Requirements

    • High School Diploma required; bachelor's degree preferred

    License/Certification Requirements

    • Valid CA driver's license, proof of auto insurance, and access to a reliable vehicle required.
    • Preferred Certifications: Microsoft Certified Professional in Server, Desktop, or Applications related category; CompTIA A+, Server+ or Network+

    Physical Requirements

    • Must be able to lift up to 60 lbs, bend, stoop, sit for long periods, reach.
    • Professional, productive, organized, conscientious, polite, reliable, flexible and resourceful team-player.
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