- Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
- Answer incoming calls from both guests and internal departments with a warm friendly greeting
- Dispatch guest requests to housekeeping personnel via the Hotsos system
- Maintain a the lost and found databases in both the Hotsos and Chargerback systems and secure items for safekeeping until turned over to security
- Responsible for all room attendant assignments, accounts for all rooms and makes room status information available to the front desk
- Monitor and compare REX and LMS to ensure accuracy of the data in both systems
- Utilize the REX system to complete all morning room assignments for GRA's
- Properly load the daily staff into the Hotsos System to ensure properly delivery of service orders
- Monitor the Hotsos system to ensure all service orders are properly dispatching and ensure that staff members are responding in a timely manner, redirecting work orders in the system if one individual is overloaded.
- Work with the QA team to ensure proper closing of section floors in both REX and LMS
- Code REX assignments properly based on system orders from Hotsos
- Work with the supervisory team to create and maintain daily reports for distribution to hotel management
- Assist with the delivery of guest requests when needed
- Clean rooms as needed and perform all related responsibilities of room attendant
- Maintain a clean office environment
- Use of proper radio etiquette
- Maintain all radio and device logs and inventory for the department reporting discrepancies to leadership when discovered
- Adhere to regulatory, departmental and company policies/procedures in an ethical manner
- High school diploma or GED required
- Two years housekeeping experience preferred
- Must demonstrate the following essential knowledge and skills:
- Must be highly self-motivated and self-directed
- Strong attention to detail
- Possess strong written and verbal communication skills
- Excellent interpersonal, customer service, team building and problem solving skills are required
- Ability to handle multiple priorities in a fast-paced environment
- Must be able to operate and I-Touch Handheld
- Must be able to use a handheld radio for communication
- Neat, professional appearance with excellent personal hygiene
- Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
- *Knowledge of AS400, PROMUSP, LMS
- *Proficient in the use of Hotsos/REX programs
- *Proficient in the use of the Chargerback system*Knowledge of Harrah's employment policies, BBP Training and Risk Management
- Must be able to stoop, bend, reach, kneel, twist, stoop, push/pull and grip items
- Must be able to lift up to50 pounds
- Must be able to respond to visual and aural cues
- Must be able to read, write, speak and understand English
- Must be able to work in small, shared office space
- Must be able to maneuver in hotel/casino areas, up and down stairs and reach above shoulder level
- Must be able to be on feet for long periods of time
- Must be able to tolerate cleaning chemicals without developing an allergic reaction
- Must be able to operate equipment including, but not limited to: vacuum cleaner, mop and broom
- Must be able to work around dogs/pets
- Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke
- Must be able to work a flexible schedule including weekends, evenings and holidays
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Housekeeping Clerk - Cherokee, United States - Harrah's Cherokee Casino Resort
Description
Job DescriptionHarrah's Cherokee Casino Resort Position Description
POSITION TITLE: Housekeeping Clerk
DEPARTMENT: Hotel
GRADE/FLSA STATUS: H9Non-Exempt
BADGE TYPE/COLOR: Work PermitGreen
REPORTS TO: Housekeeping Shift Supervisor
SUPERVISES: N/A
JOB SUMMARY:
The clerk is to monitor communications through the Housekeeping Office and assist the department with daily housekeeping functions.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: