- Provide leadership that promotes teamwork, employee respect, empowerment, and open communication. Recommend, implement and coordinate "best practices" and policies that maximize employee development, training and performance.
- Accomplishes performance objectives by recruiting, selecting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Comprehensive management, including achieving targeted sales and customer service goals
- Managing performance standards and conducting staff evaluations.
- Working closely with executive management team to ensure effective inter-departmental communication
- Improve the operational systems, processes and policies in our call center -- specifically, support better management reporting, information flow and management, business process and organizational planning.
- Gain insights from data by developing reports, metrics, and KPIs. Lead improvement initiatives to ensure goals are met.
- Ensure compliance with the company's policies while maintaining the highest level of customer satisfaction.
- 5+ years of experience and proven success developing and managing a high-performance call center/customer service team(s), preferably within an environment with a large volume of incoming calls
- Bachelor's degree in related field is preferred
- Extensive experience with call center infrastructure.
- Experience working within CRM, ERP or similar systems. Prior experience with IT-related projects like system upgrade or new implementation is a plus.
- Strong analytical skills and experience organizing, analyzing and transforming data into actionable information. Strong Excel skills are required.
- Must demonstrate leadership, judgment, and ability to resolve complex situations with employees.
- A team player with proven ability to wear multiple hats and thrive in fast-paced environment.
- Strong project management skills.
- Good written and verbal communication skills strong interpersonal skills
- Must be knowledgeable in KPI Metrics, Quality Assurance, and Compliance
- THE ABILITY TO WORK FLEXIBLE HOURS AND WEEKENDS AS NECESSARY
-
Health Center Director
1 week ago
Sun River Health Bronx, United StatesSun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non ...
-
Health Center Director
1 week ago
Sun River Health Bronx, United StatesSun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non ...
-
Call Center Director
1 week ago
My Job Tank Inc. Farmingdale, United StatesOur Clients is immediately seeking a hands-on and analytical Call Center Director (Director of Sales and Customer Service) to fill a critical role within our company. The Call Center Director will be working on increasing sales, reducing costs, increasing team's efficiency, and i ...
-
Call Center Director
1 week ago
My Job Tank Inc. Farmingdale, United StatesOur Clients is immediately seeking a hands-on and analytical Call Center Director (Director of Sales and Customer Service) to fill a critical role within our company. The Call Center Director will be working on increasing sales, reducing costs, increasing team's efficiency, and i ...
-
Call Center Director
1 week ago
My Job Tank Inc. Farmingdale, United StatesOur Clients is immediately seeking a hands-on and analytical Call Center Director (Director of Sales and Customer Service) to fill a critical role within our company. The Call Center Director will be working on increasing sales, reducing costs, increasing team's efficiency, and i ...
-
Director of Career Center
1 week ago
The City University of New York (CUNY) New York, United StatesDirector of Career Center (Student Career Program Director, HEO) - Student Services · **POSITION DETAILS** · The Director of Career Center will report to the Assistant Dean for Student Affairs, ECP. In addition to the CUNY Title Overview, the Director will be responsible for the ...
-
Director of Child Care Center
1 week ago
World Of Wonder Daycare Center Hoboken, United StatesIn 2008, World of Wonder Childcare Center established itself in the Southwest area of Hoboken. After eight years, we expanded into our 2nd location, and in early 2023, we opened our 3rd center. We are proud of our reputation in town and work endlessly to maintain a loving and fun ...
-
Director of Infant Toddler Center
3 weeks ago
Riverdale Country School Bronx, United StatesRiverdale Country School is a Pre-K through grade 12 independent school in New York City committed to empowering lifelong learners by developing minds, building character, and creating community in order to change our world for the good. Riverdale seeks to reflect the diversity o ...
-
Assistant Director Daycare Center
3 weeks ago
Rella's Spielhaus New York, United StatesFULL JOB DESCRIPTION: · Rella's Spielhaus, Manhattan's First German Language Nursery & Preschool is looking for a dynamic, kind, collaborative and experienced Early Childhood Educational Director who is ready to take on the responsibility of an Assistant Director. · In this progr ...
-
Child Care Center Director
2 weeks ago
SBCA Child Care Center Smithtown, United States12 month position hours a week) · - **Required Educational Background/Experience**: A Bachelor's degree in either early childhood education, elementary education, child development or a related field. AND At least one year of teaching experience in a child care center or similar ...
-
Associate Director, Parenting Center
1 day ago
92nd Street Y New York, United StatesJob Summary: · The Associate Director is responsible for working collaboratively with the Executive Director of the Parenting Center to support the delivery of the center's mission and vision as it pertains to children, parents, and teachers. This role is fundamental in maintaini ...
-
The Learning Experience #239 Englewood Cliffs, United States**Benefits**: · - 401(k) · - Bonus based on performance · - Paid time off · Assistant Center Directors at The Learning Experience influence the growth and development of both children and teachers. They create an environment of collaboration and community, encouraging everyone to ...
-
Director of Center On Research in Pain and Pain
2 weeks ago
Rutgers University Newark, United States**Position Details**: · - Position Information**Recruitment/Posting Title** · - Director of Center on Research in Pain and Pain Therapeutics at Rutgers Brain Health Institute**Department** · - RWJ - Brain Health Institute**Salary** · - Commensurate With Experience**Posting Summar ...
-
Family Enrichment Center Director
1 week ago
Jacob A. Riis Neighborhood Settlement Queens, United States**THE ORGANIZATION** · **ABOUT THE FAMILY ENRICHMENT CENTER (FEC)** · Supported by funding from the New York City Administration for Children Services (ACS) and theDivision of Child and Family Well-Being (CFWB), the Family Enrichment Center (FEC) in Astoria willcreate a welcoming ...
-
Family Enrichment Center Director
7 hours ago
Jacob A. Riis Neighborhood Settlement Astoria, United States**THE ORGANIZATION** · **ABOUT THE FAMILY ENRICHMENT CENTER (FEC)** · Supported by funding from the New York City Administration for Children Services (ACS) and theDivision of Child and Family Well-Being (CFWB), the Family Enrichment Center (FEC) in Astoria willcreate a welcoming ...
-
Associate Director, Bronfman Center Fundraising
2 weeks ago
New York University New York, United StatesPosition Summary: · NYU's Global Programs & University Life organization is committed to being a welcoming campus community that reflects and enacts the values of inclusion, diversity, belonging, equity and accessibility that inform academic excellence. Employees in this organiza ...
-
Administrative Director-fpa Access Center
2 weeks ago
Mount Sinai New York, United States**Description** · The Administrative Director exercises management responsibility over the business and operational activities of a small to medium sized department, unit or business process. This individual is responsible for establishing short and long term goals and objectives ...
-
Assistant Math Learning Center Director
7 hours ago
Mathnasium (ID: 3203007) Elmhurst, United States**Who We Are**: · Across North America and all over the world, Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and love it. · Our world-class curriculum is built upon the Mathnasium Method— the result of decades of hands- ...
-
Greenwich Academy Greenwich, United StatesGreenwich Academy seeks an outstanding technician to manage our performing arts building and to serve as the technical director for performances and events at the school. Expertise in audio engineering and/or lighting design and operation is essential. Set design/construction ski ...
-
Assistant Director, Center for Student Life
1 week ago
New York University New York, United StatesPosition Summary: · NYU's Global Programs & University Life organization is committed to being a welcoming campus community that reflects and enacts the values of inclusion, diversity, belonging, equity and accessibility that inform academic excellence. Employees in this organiza ...
Call Center Director - Farmingdale, United States - My Job Tank
Description
Job Description
Job DescriptionOur Clients is immediately seeking a hands-on and analytical Call Center Director (Director of Sales and Customer Service) to fill a critical role within our company. The Call Center Director will be working on increasing sales, reducing costs, increasing team's efficiency, and improving customer experience. The position will manage the day to day activities of the Inside Sales, Outbound Sales, and Customer Service teams in a fast paced, target driven sales environment. This is a very hands-on position, and an excellent opportunity for a smart, analytical, solutions-oriented team player who is eager to take on a leadership role.
About Our Clients
A Direct Marketing company dedicated to aligning itself with products that help people live well. Their goal is to team with the most renowned experts and leading-edge innovators to market and create products based on actual scientific research and successful clinical studies. They refuse to make anything unless it's the best it can be because they believe that the quality of each and every product they make should improve the quality of each and every life it touches.
RESPONSIBILITIES:
REQUIREMENTS:
Powered by JazzHR
knYrYfXkqi