A Customer Care Representative I is a person who assists customers and provides support, and they are able to communicate effectively in English - Lisbon, LA, United States - Velocity Ventures

Velocity Ventures

Verified Company

Lisbon, LA, United States

1 week ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

Customer Care Representative - English Speaking (M/F/d)

AVEVA is a global leader in industrial software, with a strong presence in Lisbon.

Our innovative solutions are used by thousands of companies to support essential industries such as energy, infrastructure, chemicals, and minerals.

We are committed to delivering these solutions safely, efficiently, and sustainably.

As the first software company in the world to have our sustainability targets validated by the SBTi, we are dedicated to promoting diversity, equity, and inclusion.

Our efforts have been recognized globally, and we have been named one of the most innovative companies in the world.

We are currently seeking a Customer Care Representative who is fluent in English to join our team.

In this role, you will be responsible for managing the end-to-end subscription process, from quote to billing, to ensure a smooth and positive customer experience.

You will work closely with other Global Process Owners to standardize and align processes for subscription-based orders. This role reports to the VP Project and Planning, who reports to the SVP Global Business Operations.

The Subscription Management project is co-sponsored at the executive level by the Chief Revenue Officer and Chief Financial Officer, giving you exposure to senior leadership.

You will also support the SVP Global Business Operations in setting and communicating the vision for Customer Flexible Subscription Management, and will be responsible for documenting and establishing cross-functional business processes.

As a member of the Global Business Operations team, you will be responsible for the administrative aspects of order processing and customer service.

This