General Manager - Columbia, United States - Smoothie King

Smoothie King

Verified Company

Columbia, United States

5 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Purpose

Contributes to Smoothie King's success by leading his/her team to create and maintain an exceptional Guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values.

The General Manager is involved in all areas of store operations which includes:

Overall Key Responsibilities:

Drive overall gross sales for your location
Leading and developing your team with the impact of creating a positive and effective culture
Ensuring an exceptional Guest experience
Carry our local marketing effort plans

Duties and Responsibilities
Action-Orientated

Reviews store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjusts accordingly
Drives implementation of company programs through action planning and inspiring team to meet operational standards
Develops and executes local store marketing plans to support brand initiatives
Initiates community outreach through marketing and special events
Uses operational tools such as Profit and Loss Statement, Business Review, Cash Management, Log Labor Matrix, and Inventory Management tools to achieve Operational Excellence

Building Effective Teams

Create and drive a positive store culture. Challenges the team to achieve results
Manages, actively by utilizing performance management tools to support organizational objectives

provide feedback, set goals and utilize learning management system

Recognizes and reinforces individual and team accomplishments by using existing tools and

programs as well as finding new, creative and effective methods of recognition

Utilizes and demonstrates effective management practices to create and maintain a successful

store team resulting in an environment where team feels valued and respected
Composure

Handles differences between Guests and Team Members without escalating the situation
Communicates unexpected situations to Team Members calmly and without showing resistance

and/or frustration

Is considered a confidant and/or resource in a tough situation

Drive for Results

Ensures team adhere to legal and operational compliance requirements
Adheres to all company food safety procedures while ensuring all Team Members are in

compliance as well
Guest Focus

Encourages "Guest comes first attitude"
Trains and holds team accountable for delivering an exceptional Guest Experience
Solicits Guest feedback to understand Guest satisfaction

Hiring & Staffing

Delegates and communicates appropriate responsibilities and practices to team to ensure smooth

flow of operations

Manages store's staffing levels and maintains team member schedules

Integrity and Trust

Manages team with integrity, honesty, and knowledge that promote the culture, values and mission

of Smoothie King

Fulfills cash handling, financial and inventory reporting responsibilities with honesty

Time Management

Sets priorities for Team and themselves each day
Relies on their team by delegating Daily Checklist tasks to Team Members on shift
Plans for managerial activities/tasks that fall outside of a normal day's task(s)
Shows up on time for work
Completes required checklists and paperwork with no outstanding items by due dates

Marketing

Work with DDSK corporate as well as Smoothie King corporate to drive your local area marketing initiatives.
Help create, implement and manage the MAP (Marketing Action Plan) that will be specific to your location.

Experience Requirements

Guest Service in a restaurant or retail environment/ServeSafe

Certification
2 Years

Management and Supervision (varying age groups/parttime

workers)
2 Years

Analyzing financial reports 2 Years

Essential Job Functions

Demonstrated experience building community relationships
Ability to communicate clearly and concisely both orally and written
Ability to manage store operations independently
Ability to meet established budget requirements
Ability to manage effectively in a fastpaced environment
Ability to manage resources to ensure established service levels are maintained at all times
Exceptional Interpersonal Skills
Knowledge of guest service techniques
Knowledge of supervisory practices and procedures
Organization and planning skills
Strong problemsolving skills
Team building skills
Strong leadership skills with the ability to coach and mentor others
Ability to plan and organize work load
Ability to handle confidential and sensitive information
Available to work flexible schedule including nights and weekends
Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products, and powdered

substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as
almonds), milk, soy, proteins, grains and spices without posing a direct threat to personal health
and safety