Event Captain - Denver - Gin & Luck

Description

Benefits:

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Position Overview

Event Captains monitor all aspects of Event Operations while ensuring the best possible experience for guests. They will also assist in event specific consultations and menu selections, as well as event scheduling and service. All Event Captains will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service.

The Event Captain reports to the General Manager, when necessary, the Event Captain reports to the Executive Chef, and Bar Manager. The Event Captain has a collaborative working relationship with other Event Captains and is expected to work in tandem with all FOH and BOH staff.

Core Duties & Responsibilities:

Provide confident, hands-on leadership during all phases of events, including setup, service, and breakdown - lead by example

Act as the on-site event lead and primary liaison between the client, hotel departments, and service staff

Attend and conduct event pre-shifts to review timelines, floor plans, menus, service standards, and special client requests

Ensure all event spaces are properly set according to BEOs, diagrams, and client specifications

Monitor service flow, pacing, and guest experience throughout the event, and make adjustments where needed

Lead and support Event Servers, Bartenders, and Support Staff by modeling hospitality, communication, and efficiency

Be in constant communication with hosts, servers, bartenders, support positions and back of house

Comply with sanitation standards and procedures according to health and legal regulations

Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy

Ability to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicated

Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy

Be up to date on Slack, with particular attention to the Announcement Board and the Events, Pre-Shift, and Product Updates channels, before you arrive for your shift

Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift

Arrive to work every day with a positive attitude, a willingness to learn, and prepared for the shift

Ask for help when you need it; asking for help is a sign of strength, not a sign of weakness

Additional Duties & Responsibilities:

Administrative duties including sending daily reports, money handling, deposits, voicemails, tip metric input, etc.

Ensure daily reports are sent out after each close of event - respond to all immediate action items notes in reports

Help to promote a safe and clean environment for co-workers, and guests; maintain the ABK mantra

Be capable of covering any floor position when needed (for emergency purposes only)

Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures.

Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members

Act in a professional manner and represent Death & Co / Gin & Luck graciously whether you are in house, traveling, or at another local establishment

Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook

Physical Demands:

The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations

Required Qualifications:

2+years of proven Server experience in a reputable establishment

Highest levels of EQ and discretion

Ability to work in a fast-paced environment while maintaining composure

Strong multitasking and time management abilities

Attention to detail, ensuring accurate order-taking and payment processing

Outstanding communication skills with the ability to interact effectively with customers and team members

Flexibility in working hours, including early mornings, evenings, weekends, and holidays; and time for All Staff meetings and tastings

Patience and adaptability

Self-motivated and a team player

High ethics, hard worker, and a great sense of humor

Desired Qualifications:

Have 3-4 years of Server experience in a high-volume establishment

Have sufficient skills, knowledge and personality to provide a memorable experience for our patrons

Demonstrate the Core Values of Gin & Luck

Curiosity: We learn and improve through active observation and creative problem solving.

A.B.K.: We anticipate, prepare and execute with intention.

Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end.

Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us.

Connection: We build relationships through intuition, empathy, and transparency

What We Offer:

Gin & Luck strives to create a welcoming, nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation for this position is $00/hour plus a point percentage of full house tip pool based on hours worked per shift. Medical, dental, vision, 401k and life insurance are included in our benefits package for full-time/part-time employees.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender identity, sexual orientation, age, religion, disability status, protected veteran status, or any other characteristic protected by law.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion.