Remote Bilingual Customer Support - Des Moines - Arise Virtual Solutions

    Arise Virtual Solutions
    Arise Virtual Solutions Des Moines

    1 day ago

    Description

    Work From Home:
    Support a Leading Cruise Line Through the Arise Platform


    Interested in earning extra income from home? The Arise Platform connects you with remote customer service opportunities from well-known brands.

    By using the platform, you can offer virtual support services while avoiding the cost and hassle of commuting.

    One program now available involves supporting a popular cruise line company that serves Spanish-speaking customers. If you're bilingual, customer-focused, and looking for flexible work, this could be a strong match.

    Why explore programs on the Arise Platform?

    Work from the comfort and convenience of home
    Choose your hours from program availability
    Support well-known client programs remotely
    Avoid commuting-related expenses and save time
    Choose to work independently or as part of a Service Partner company

    What does supporting this client program involve?

    Handling inbound calls in both English and Spanish from customers planning and booking cruise vacations
    Assisting travel agent partners with booking-related inquiries
    Making outbound calls to internal support departments or customers for status updates and clarification
    Transferring calls to appropriate departments or account representatives
    Providing knowledgeable, friendly customer service while navigating multiple systems
    Delivering calm, professional support to diverse callers


    What it takes to succeed:
    Full fluency in both English and Spanish (written and verbal)
    Strong communication and listening skills
    Outstanding problem-solving abilities
    Patience, empathy, and a positive attitude
    Ability to remain calm under pressure
    Self-motivation and attention to detail


    Additional details:
    Instruction and certification, which may be unpaid, may be required before you can begin earning, and continuing certification requirements may apply
    Certification courses can range from a few days to six weeks and may include live instruction and/or self-paced work
    Service Partners are required to pay a $19.75 Platform Usage Fee for each Agent actively servicing on the Arise Platform for each billing cycle

    All rates are paid to the Service Partner; agent rates are negotiated by and between the Service Partner and Agent, not Arise.

    Agent rates often differ from rates paid to the Service Partner
    Geographic and time limitations may apply based on client program requirements
    Minimum servicing requirements and other client-imposed requirements may apply
    Additional requirements or continuing certification may be required by some clients

    This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.

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