Store Manager in Training 8187 - Chula Vista, United States - GNC
Description
Company Description
As the global leader in health and wellness innovation since 1935, GNC motivates people to reach their goals with the most trusted and exciting selection of products in the industry.
As #TeamGNC, we work hard to ensure that our consumers come first.We are always cultivating and collaborating on new ideas to bring innovative solutions to the forefront and testing new solutions to translate goals into action.
Our team members are advocates for change and innovation.There is no greater gift than good health and no greater satisfaction than helping others to achieve it. Be a part of helping others to Live Well
Responsible for learning the overall operations of a retail store under the direction of a Store Manager/Head Coach or District Manager.
Under guidance from supervisors has gained full proficiency in managerial responsibilities within 90-day timeframe. Available and willing to take SM responsibilities within local market (30 miles/30 minutes) if/when offered.
JOB RESPONSIBILITIES:
- Facilitates an exceptional customer service experience through all channels of interaction by following GNC's prescribed selling methods; meets or exceeds all corporate set goals, expectation, and key performance indicators
- Drives GNC's loyalty programs and incentives for successful engagement of customers
- Monitors best sellers, identifies product demand, and updates SM regarding trends
- Facilitates community engagement and client loyalty through innovative and creative outreach
- Reads all merchandising bulletins to understand product assortment and answer product questions based on Company approved information
- Supervises and leads store team under SM guidance; communicates sales targets and drives team performance; provides feedback and supports succession planning of high performers by communicating team performance to SM
- Reviews all training resources and complete assigned modules to understand product assortment and answer product questions based on Company approved information
- Ensures company assets are protected and not exposed to risks and conflicts of interest
- Partners with SM to handle escalated customer service issues; supports SM in monitoring store's Loss Prevention activities and escalates concern
- Keeps store clean and uncluttered
- Perform all register operations. Complete all daily register and store open/close functions and bank deposits according to GNC policies and procedures
Learns to independently:
- Lead staffing and training initiatives
- Manage work schedules within established budgets for optimal store coverage
- Hire, train, and discipline employees
- Implement planograms and the Visual Playbook in an accurate and timely manner, ensuring GNC's standard of store presentation
- Manage store inventory within GNC guidelines: receive, check, and shelve all merchandise orders in support of the customer experience in store, as well as for omnichannel customers being serviced through Buy Online Pickup in Store or Ship from Store
- Adhere to GNC's quality control program for stock rotation, infestation control, outside inspections and all maintenance problems; including but not limited to regularly performing Product Cleaning and Rotation, for reviewing and addressing expiration dates, and adjusting onhands
- Ensure total compliance for all store operations policies; ensuring execution of omnichannel initiatives including product subscriptions (Routines), Ship from Store and Buy Online Pickup in Store.
- Independently performs complex duties, including but not limited to people management, store operations, inventory management, merchandising, loss prevention, selling and leading others in selling skills development
- Additional duties as assigned
SUPERVISORY RESPONSIBILITIES:
- Responsible for supervising a team of employees.
PHYSICAL ASPECTS/WORK ENVIRONMENT:
(For all JDs; Adjust as needed based on job requirements)
- Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
- Regularly/Occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- The noise level in the work environment is usually low/moderate.
Qualifications QUALIFICATIONS**:
- Minimum high school diploma required or associate degree in business or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.
- 2+ years of retail sales experience and prior management/supervisory experience preferred
- Strong analytical, prioritizing, i
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