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    Front Desk Agent - Helena, United States - Days Inn - Helena

    Days Inn - Helena
    Days Inn - Helena Helena, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • Flexible schedule
    • Opportunity for advancement
    • Paid time off

    Benefits/Perks
    • Flexible Scheduling
    • Career Advancement Opportunities
    • Competitive Compensation
    Job Summary
    We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

    Responsibilities
    • Monitor the maintain knowledge of hotel operations and activities
    • Take reservations and answer questions via phone, email, and in-person
    • Build rapport with guests and identify their needs through friendly conversation and open-ended questions
    • Describe the features and amenities of guest rooms
    • Ensure compliance with health and quality standards
    Qualifications
    • Friendly and outgoing personality
    • Familiarity with hospitality industry standards
    • Proficient in English; knowledge of other languages is a plus
    • Computer literacy
    • Able to resolve issues with a customer-focused orientation
    • Able to lift 30 pounds
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