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- Performs booking and booking optimization
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- Follows-up on shipment status in the Import/Export area; identifies incidents and ensures resolution of incidents
- Supports Customer Service in the incident and exception management resolution
- Maintains excellent relationships with suppliers
- Responsible for identifying performance issues of suppliers, and proposes solutions to improve/correct performance
- Performs IT systems related tasks to provide up to date information on shipment
- 2 years of experience in freight forwarding industry, Ocean Export experience preferred
- Strong Understanding of Ocean Export regulations and documents.
- Cargowise system experience preferred
- Need to be able to work, communicate, and resolve problems that arise in the movement of product into/out of the US
- Attention to detail and excellent oral and written skills required, customer service experience preferred
- Proficient in Microsoft Office including Outlook, Word, and Excel
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Ocean Gateway Agent - Newark, United States - DHL Global Forwarding
Description
JOB DESCRIPTIONJob Title: Ocean Gateway Agent
Job Location: Newark, NJ
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at
As an Ocean Gateway Agent you will be responsible for the movement of our customer's ocean shipments. You will be the main point of contact for coordination between customer's shipments, customs brokers, and shipping carriers.
Key Responsibilities:
Skills / Requirements:
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at