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- Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes).
- Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.
- Handles user requests for system needs and upgrades that are unique or complex and require additional research.
- Work includes L1 and L2/ basic and intermediate level troubleshooting.
- Administers and runs complex tests on operating system and related software.
- Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
- Performs root cause analysis and diagnostics on the more unique or complex production systems.
- Identifies opportunities for process improvements and works with team members to implement efficiencies.
- Conducts cost analysis of proposed new/upgraded platforms and technologies.
- Effectively creates and maintains relevant systems documentation and user guides.
- Acts as a mentor to junior team members by providing guidance and expertise on troubleshooting unique or complex problems.
- Applies scripting methodologies to automate related tasks.
- Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred.
- CompTIA A+ or ITIL certification preferred
- 7-10 years of experience in information technology, systems administration or other IT related field.
- Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
- Server Operating Systems; Tech Architecture-Server Operating Systems and Tech Architecture-System Maintenance.
- Configuration and installation of Windows physical and Virtual Servers.
- Patch Management, familiarity with WSUS.
- Active Directory and User Account Management.
- Ability to work independently, and as part of a team.
- Windows Server Operating Systems.
- Powershell or VB Scripting
- SQL Server setup
Windows Systems Engineer - Germantown, United States - ASM Research
Description
Job Description
Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.
Minimum Qualifications
Other Job Specific Skills