IT Helpdesk Specialist - Indianapolis, United States - USIC

USIC Indianapolis, United States

2 weeks ago

Description

Pay Rate

Starting pay for this position is $19.00/hr.

All candidates should make sure to read the following job description and information carefully before applying.

Job Description

Summary

The IT Helpdesk Specialist is responsible for ensuring USIC employees are provided timely support for all technology needs. This position will also be responsible for repairing and imaging laptops and tablets in the Imaging Lab at the Corporate Office.

Responsibilities

Respond to incoming inquiries via phone and email
Provide Tier I technical support to field and corporate associates
Repair, image, and deploy laptops, tablets, and other IT equipment for use
Work on special projects as assigned

Requirements

Associate degree or IT certifications required; Bachelor's degree in Information Technology, Computer Science, or another related field is preferred
Must be comfortable interfacing with different stakeholders at all levels of the organization
Demonstrated ability to diagnose technical issues and provide satisfactory resolutions quickly and effectively
Two years' experience in providing end-user support is preferred
Knowledge of and familiarity with Windows, Exchange Server, and other Microsoft based applications
A high degree of effective communication skills is required, specifically oral and in writing to convey complex concepts in familiar terms to the target audience
At least two years of relevant work experience is needed to be successful in this role

We are an Equal Opportunity Employer.

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