- Conducts neighborhood tours and home showings for qualified potential residents.
- Maintains a fundamental working knowledge of all lease documentation and resident guide policies and procedures.
- Administers move-in paperwork and home inspections with residents.
- Conducts move out assessments with departing residents and assess any charge for damages.
- Answers resident questions and assists in resolving resident complaints. Provides high standard of customer service to residents through a prompt and courteous response to all inquiries.
- Develops and maintains strong resident relations. Responsible for completing customer relationship management requirements for the Resident Journey program.
- Assists with monitoring curb appeal throughout the community and office.
- Enforces resident guide and community standards by regularly inspecting the community including, homes, community facilities and common areas.
- Assists with maintenance of the appearance of the office, amenities, models and common areas of the property.
- Assists in the inspections of vacant homes and takes appropriate action to prepare the for rent-ready status.
- Actively participates in organization and execution of company-sponsored resident events including social events, educational classes and community programs.
- Provides administrative support at the community center.
- May be responsible for conducting move out information sessions.
- Demonstrates respect and regard for the dignity of all residents, families, visitors, vendors and fellow employees to ensure a professional, responsible, and courteous environment.
- Commits to recognize and respect cultural diversity for all customers (internal and external).
- Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
- Performs other duties as assigned.
- High School Diploma or GED equivalent. College education preferred.
- 1-2 years' experience in sales, leasing and hospitality or customer service.
- Excellent telephone and oral communication skills.
- Ability to manage multiple assignments and tasks.
- A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
- Experience with computer systems, particularly Microsoft Office.
- May require nights and weekends for special events.
- Excellent customer service skills.
- Ability to work with a diverse group of people and personalities.
- Superb attention to detail.
- Property management experience.
- Experience with Yardi or RealPage property management software.
- Associate's degree in business-related field.
- NALP designation preferred but not required.
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resident services coordinator - Fort Drum, NY, USA, United States - VetJobs
Description
Job DescriptionWinnCompanies is looking for a Resident Services Coordinator to join our Military Housing team in Fort Drum, NY. In this role, you will assist and coordinate all requests from military families with the property management team including move ins, move outs, inquiries, community standards enforcement. You will also maintain curb appeal and coordinate community activities focused on education, socialization and prevention.
Such programs build a healthy housing community and strengthen connections between residents, management and the local community. The RSC is a member of the property management team, working to establish and maintain a quality standard of living for all residents in the housing community.
The typical schedule for this role is Monday-Friday from 8a-5p. Flexible work schedules can be offered based on business demands which can be discussed during the interview process. This role offers a pay range of $16.34-$17.15 hourly depending on experience.
Please visit our housing site webpage here: Fort Drum Mountain Community Housing Fort Drum NY )Responsibilities
Requirements
