- Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
- Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
- Refrain from using cell phones for personal reasons in public spaces or patient care areas
- Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
- Offer patients and guests priority when waiting (lines, elevators)
- Work on improving quality, safety, and service
- Respect cultural and spiritual differences and honor individual preferences.
- Respect everyone's opinion and contribution, regardless of title/role.
- Speak positively about my team members and other departments in front of patients and guests.
- Value the time of others by striving to be on time, prepared and actively participating.
- Pick up trash, ensuring the physical environment is clean and safe.
- Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
- Acknowledge wins and frequently thank team members and others for contributions.
- Show courtesy and compassion with customers, team members and the community
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Office Coordinator - Oxford, United States - TriHealth, Inc.
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Description
Job OverviewThis position is a multi-functional position that serves as an organizational and problem-solving contact in the office setting.
Under supervision, supports staff, management, and/or medical personnel with executing specific duties essential to the service or business being provided by the department/office.
These duties may include data entry, billing, recordkeeping, correspondence, patient contact, registration, time/attendance, scheduling of staff, contractors, patients, or customers, and monitoring/upkeep of equipment, technology, and/or supplies.
May conduct and oversee clerical duties including answering of telephones, routing of incoming calls, problem resolution, and customer service. Other duties of a clerical nature essential to the specific business unit may also be included as assigned.Job Requirements
High School Degree
Computer proficiency in MS Office
Medical terminology
Verbal & written communication
Customer service
Negotiation skills
Independent thinker
1-2 years experience Clerical in a related field
Job Responsibilities:
Other Job-Related Information
Working Conditions
Climbing - Occasionally
Hearing:
Conversation - Consistently
Hearing:
Other Sounds - Occasionally
Kneeling - Occasionally
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Frequently
Pulling - Occasionally
Pushing - Occasionally
Reaching - Consistently
Sitting - Consistently
Standing - Frequently
Stooping - Frequently
Talking - Consistently
Use of Hands - Consistently
Color Vision - Frequently
Visual Acuity:
Far - Frequently
Visual Acuity:
Far - Consistently
Walking - Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members.
Serve:
ALWAYS...
Excel:
ALWAYS...
Respect:
ALWAYS...
Value:
ALWAYS...
Engage:
ALWAYS...