Principal Regional Operations Specialist - Oakland, United States - PG&E Corporation

PG&E Corporation

Verified Company

Oakland, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Requisition ID # 155789

Job Category:
Business Operations / Strategy

Job Level:
Manager/Principal

Business Unit:
Customer & Enterprise Solutions

Work Type:
Hybrid

Job Location:
Oakland

Department Overview

Customer and Enterprise Solutions is devoted to serving PG&E's mission of delivering safe, reliable, and affordable customer-focused electric and gas service.

PG&E has reorganized from a centrally-organized company to a Regional Service Model in order to establish a stronger local presence within its service territory and create a more accountable, capable, and empowered regional leadership team within each region.

The Regional leadership team—headed by a Regional Vice President (RVP)—understands and acts quickly on the needs and priorities of local communities.

They leverage their own small teams and the larger company to achieve this goal.

Five regions have been established:
North Coast, North Valley/Sierra, Bay Area, South Bay/Central Coast, and Central Valley.

The Regional Service Model cannot accomplish this vision as a stand-alone initiative. PG&E is also instituting a new operating paradigm—the Lean Operating System. The Lean Operating System will help regional teams collaborate effectively and continually focus on safety and performance improvement.

Position Summary

The Principal Regional Operations Specialist (External) position supports the Regional Vice President in all external affairs, focusing on leading communications, developing and executing regional engagement initiatives including community and customer-oriented events.

The position is also responsible for supporting data analytics and developing data-driven strategies to improve customer satisfaction scores within the region.

The position may also provide support, as required, for public safety initiatives and emergency response duties associated with the enterprise.

This position is hybrid, working from your remote office and your assigned work location based on business need. This role is expected to report to the Oakland General Office approximately twice a week on average.

It is highly preferred that each Principal Regional Operations Specialist resides within the region they support. Flexible location within the region. The Bay Area Region includes San Francisco, San Mateo, Alameda and Contra Costa Counties.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting.

This compensation range is specific to the locality of the job.

The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.

A reasonable salary range is:

Bay Area Minimum:
$132,000

Bay Area Maximum:
$226,000

Job Responsibilities

Work with the RVP, Regional Service Model Program Management Office team and stakeholders to create an effective customerfocused regional structure and culture.
Lead and coordinate multiple complex, crossfunctional/crossregional work initiatives and events.
Plan for and coordinate process improvement activities to ensure consistency, cohesiveness and sharing of best practices; identify process improvement initiatives that align with organization's performance goals.
Serve as the primary support for the RVP in all external engagements, including community events, customer meetings, and media engagements, by developing briefs, talking points, and providing essential insights.
Spearhead external communications across the Bay Area Region in collaboration with Marketing and Comms team, create engaging video content and manage social media posts for the RVP.
Champion regional engagement by leading local community events, organizing quarterly volunteer events, and managing the annual charitable budget for the Bay Area Region.
Develop and oversee the strategy for customer satisfaction metrics / performance for the Bay Area Region, including data analysis, tactical implementation planning, and delivering presentations on these metrics as requested.
Assume Regional Emergency Center (REC) Customer Strategy Officer (CSO) role when Bay Area Region REC is activated for emergency response, or other emergency response duties as assigned.

Qualifications:

Minimum:

Bachelors Degree or equivalent experience
Jobrelated experience, 8 years
CA Class C License, or equivalent

Desired:

Experience in coordinating and managing external corporate events, including media engagements
Experience in supporting senior management in external engagements
Experience in managing social media platforms and content creation
Experience with customer satisfaction industry metrics, data analytics, and reporting
Experience in utility industry, including multiple functional areas
Experience in planning and leading strategic initiatives