Entry Level Account Manager - Arlington, United States - Infinite Icons

Description

We are seeking an attentive, results-oriented Entry Level Account Manager to join our expanding office based in the NOVA area.

The Entry Level Account Manager will be responsible for coordinating and executing client service solutions while working in a team-oriented setting.

Providing exceptional client service and support is at the forefront of how we interact with clients and ensure that we are creating memorable experiences throughout every interaction.

We strive to understand, anticipate, and solve any client request or concern in an effort to expedite the resolution and provide more time to focus on what truly matters.

As an Entry Level Account Manager, you will manage and oversee a set of new and existing client accounts seamlessly guiding them through service solutions, order requests, and product delivery.

The primary focus of the Entry Level Account Manager role is to ensure that our clients are receiving outstanding service so that their needs are met with ease, peace of mind, and ultimate satisfaction.

• Manage a designated territory and execute customer service, account support, and sales for new and existing accounts
• Provide exceptional client support by meeting oneonone with accounts and using active listening and consultative questioning to recommend appropriate products
• Knowledgeable about all product and service solutions as well as compliance procedures
• Effectively identify and troubleshoot any client issues and escalate to the appropriate department or team lead if required
• Recommend products or services that best suit the client's needs
• Identify and implement best practices for Account Management including proactive outreach, regular followup, and account maintenance
• Develop and maintain positive working relationships with all clients, customers and team members
• Track and report progress related to client retention, client satisfaction and other matters related to sales

• Bachelor's Degree in Communications, Business Management, Entrepreneurship, or Marketing is highly preferred
• At least 12 years of experience in a leadership or managementtype position overseeing multiple projects or team members at a given time
• Proven track record of driving customer satisfaction, sales, and growth
• Excellent problemsolving skills with a focus on delivering quality results in a timely and efficient manner
• Must live within a commutable distance of our office located in Falls Church

• Employee assistance program
• Professional development assistance

• Monday to Friday
• Weekends as needed

• Arlington, VA: Relocate before starting work (required)