Quality Improvement Coordinator - Philadelphia, United States - INGLIS FOUNDATION

Description

ESSENTIAL FUNCTIONS, QUALIFICATIONS & SKILLS:

• Coordinates quality improvement and compliance initiatives and contributes to the development of an annual quality improvement plan.
• Reviews billing and recertifications as well as other documentation in the resident file (100% of all files annually); provide summary of findings and technical assistance to the Property Managers for improving deficient practices as identified.
• Audits applicant files to ensure accuracy and completeness.
• Monitors implementation and effectiveness of entity specific corrective action plans developed in response to internal and external audit results.
• Prepares materials for and facilitates quality improvement related meetings / committees.
• Performs safety / property rounds; reports outcomes to management and escalates as needed.
• Collaborates with the Director of Quality Improvement in the implementation of Resident Satisfaction Surveys and other quality measures/indicators.
• Periodically review the compliance manuals for each property to ensure each is up to date with relevant guidance from regulatory bodies, investors, and other funders.
• Collaborate with the Compliance Department to address compliance concern/issues as reported to the Compliance Department
• Maintain a log of all required external reporting including but not limited to government agencies, investors, developers/owners, and funding agencies noting what documentation is due, when, and to whom.
• Support IHC management team in completing annual review of policies and collaborates on revisions.
• Participates as a member on entity and enterprise committees, including but not limited to:
• Compliance Committee
• Safety Committee
• Participates in planning and execution of prep for external audits and inspections (i.e. MOR, REAC).
• Participates in the Compliance Risk Assessment Process and provides support to develop and monitor mitigation strategies as needed.

PERSON CENTEREDNESS

• Champion for culture change and supportive leadership.
• Demonstrates a real sense of inquiry and a personal willingness to learn.
• Demonstrates the ability to take responsible actions within the parameters of the role without a constant need to be directed by others.
• Demonstrates politeness and respectfulness and evidences the selfawareness of the effect of her/his behavior on others.
• Demonstrates mutual respect for diversity.

PEOPLE & TEAM LEADERSHIP

• Demonstrates Inglis values and behaviors
• Demonstrates the ability to followup on schedules, set priorities, and achieve deadlines
• Demonstrates the Inglis Code of Conduct and builds trusted partnerships throughout the Inglis organization.
• Establishes and maintains effective relationships by gaining trust and respect.
• Is approachable and easy to talk with; puts forth an extra effort to make people at ease; is patient and builds rapport with customers and is a good listener.
• A team player and has the trust and support of peers.
• Promotes collaboration within the department

TECHNOLOGY:

• Actively engages in the use of technology to enhance the daytoday flow of information
• Encourages and supports staff on the appropriate use of computer systems and technology

ROLE SPECIFIC COMPETENCIES

Analytical Capabilities. Can distinguish between main issues and side issues. Can interpret an opinion/convictions/fact/

emotion/reproach and can see connections, trends and patterns.


Problem Solving/Analysis:

• Considers multiple sides of an issue. Weighs consequences before making final

decision. Makes informed decisions based on available information. Recognizes issues, and determines actions

needed to advance the decision-making process. Follows up as necessary.


Collaboration- Demonstrates awareness and respect of cultural and individual values; leverages the strengths of others to

Accomplish goals, regardless of background.

• Minimum of two three years of experience working in affordable housing / property management.
• Bachelor's Degree in related field required
• Must be Certified as a Fair Housing Counselor, Certified LIHTC Professional or a Certified Occupancy Specialist.
• Current driver's license, insurance and registration for a working vehicle.
• Demonstrated knowledge of federal, state and local housing laws:
• Federal Housing Rules, Guidelines and Mandates
• State & Local Housing Rules, Guidelines and Mandates
• DHUD Real Estate Assessment Center Use and Coordination

and Tenant Income Certification Requirements and Processing

• Low Income Housing Tax Credit Rules, Guidelines and mandates
• Public Housing Authority Rules Guidelines and Mandates for PBV & HCV programs
• Fair Housing Rules, Guidelines and Mandates
• Excellent administrative, communication, interpersonal and leadership skills.

Inglis enables people with disabilities - and those who care for them - to achieve their goals and live life to the fullest.

It is essential that all duties are perf