Post-trade Client Services - Chicago, United States - CME Group

CME Group

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Description

Role is fully onsite.

The
Post-Trade Client Services & Risk Analyst assists with the on-boarding of new clients & platforms, works to engage customers on new initiatives, builds & maintains those relationships & provides day to day support.

The incumbent will successfully handle, escalate operational & customer-related issues while demonstrating strong communication skills.

They support operational trade and end-of-day workflows, contribute to internal projects, & document enhancement requests related to current operational processes.

Principal Accountabilities:

Demonstrate mastery of CME Clearing infrastructure and ability to solve problems across all asset classes/initiatives and most internal operational processes, particularly account setups and trade submission workflows
Effectively and efficiently solve client and operational issues, with assistance as necessary
Support CME Group's effort to develop innovative enhancements that improve our team and our customers' experience, including documenting firm enhancement requests, suggesting ideas to improve the customer experience and improve internal processes and generate a plan to implement the enhancement or idea
Provide excellent customer service across all asset classes and initiatives
Develop strong relationships with customers by providing clear/professional responses to client queries, assisting with customer calls and/or inperson visits, developing strong relationships with customers, providing day to day support of customer questions

Skills and Software Requirements:

Bachelors degree in Business, Finance, or related field
Must work well in a team environment
Selfmotivated individual
Capability to work independently with mínimal supervision
Excellent written and verbal communication skills
Proficiency in G Suite and Microsoft Office preferred
Strong analytical, quantitative, and organizational skills

LI-DS
LI-Onsite
dice

CME Group:
Where Futures Are Made

At CME Group, we embrace our employees' diverse experiences, cultures and skills, and work to ensure that everyone's perspectives are acknowledged and valued.

As an equal opportunity employer, we recognize the importance of a diverse and inclusive workplace and consider all potential employees without regard to any protected characteristic.