Service Solutions Associate Manager - Danvers, United States - Johnson & Johnson

Johnson & Johnson

Verified Company

Danvers, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Johnson & Johnson is currently seeking a Service Solutions Associate Manager to join our Global Services Team located in Danvers, MA on a hybrid basis.

This Inside Sales representative opportunity is an excellent position for someone with sales experience, friendly customer service skills experience.

In this role, the Inside Sales Representative will be responsible for providing proactive notification to customers on new and renewing contracts on equipment OEM by Abiomed.

Responsible to grow shareholder value through service solutions to new and existing customers that own Abiomed equipment.

Other responsibilities include support to US Commercial Sales Team as it relates to service agreements and the dissemination of information about program details to customers.

Below are main responsibilities for supporting the company's sales goals through great customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties.

Principal Duties and Responsibilities:

Ability to use Salesforce to schedule activities, record interactions with customer, create and manage opportunities, build, and edit contact information
Check and follow up on schedules and lead time for orders and opportunities
Clarify and fulfill customer requests by communicating various selections of products and services providing pricing information in accordance with Abiomed's menu
Build monthly and quarterly sales forecast and present to team and department head
Crafting Service Contracts quotation and present to customers and Abiomed field sales team
Filing, organizing, and maintaining sales tools, customer information, and product information in Abiomed CRM
Generate Sales Reports and service deliverable reports as requested
Promote and effectively sell Abiomed service products by the stablished company sales techniques with approved authorization from Manager
Resolve customer concerns in an expeditious and tactful manner by strategizing plan in line with company yearly objectives
Work with and collaborate with legal departments to find common understanding to terms and condition on the service agreement
Work with CAM and SAM to offer service solution on Abiomed equipment owned by customer
Work with Field Service operations to decrease aging reports
Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests

Qualifications:

BA/BS University degree required with a concentration in marketing, promotions, advertising sales, or business administration preferred.
A minimum of 2 years of industry sales experience
Experience using CRM and/or ERP systems required
Meeting sales goals
Closing skills / People skills
Professionalism
Motivation for sales
Strong phone presence
Detail oriented