Assistant Manager - Lancaster, United States - Sheetz

Sheetz

Verified Company

Lancaster, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

Assistant Manager - Hospitality - #697:

2391-2539 Willow Street Pike
LANCASTER, Pennsylvania
USD $22.50/Hr.
Full-Time
Evenings
On-Site

Job Description:

Additional $1.50/hr. for working 10pm-6am

OVERVIEW
Are you the type of person who gets your kickz from making someone's day? How about making sure our loyal Freakz have a best-in-class experience at Sheetz, EVERY time they shop with us?

If this sounds like you, come oversee our company's promise of total customer focus as an assistant manager of hospitality

In this role, you'll work behind
- the-scenes to ensure that top-tier customer-service procedures are in place at every corner of our stores

Looking for leadership experience? You got it You'll be in charge of managing the experiences of our customer to ensure that Hospitality and Total Customer Focus standards are being met in the areas of inventory, preparation, promotion, production, service AND sales, while also stepping up as a leader of day-to-day operations in the Store Manager's absence.

But don't worry
- all of that hard work pays off We proudly give our peepz quarterly employee bonuses based on company performance, ample PTO and 100% paid parental leave, 401k matching and employee stock ownership, limitless professional development and growth opportunities, tuition reimbursement, full medical, vision and dental coverage, and snack discounts

RESPONSIBILITIES (other duties may be assigned)
- up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam

Have a say in who works, and when
Handle customer questions, complaints and concerns
Keep an eye on work fam compliance with Sheetz policies, procedures and programs
Followup with responses from customer service shops, QA audits, secret shops and SMG surveys
Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met
Check in on endofday tasks to make sure they aren't skipped
Keep the shelves packed via proper placement, pricing and refilling of merchandise
Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste

**QUALIFICATIONS

Education
High School Diploma or GED required.
Twoyear degree in a business related field preferred.
Successful completion of certification testing as needed.

Experience

One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.

Licenses/Certifications

ServeSafe
Any other legally required certification

******ABOUT SHEETZ:

Since 1952, Sheetz, Inc. has served up top
tier convenience and customer service to its communities at the intersection of food and convenience. The family
owned company continues to experience limitless growth resulting in over 675 locations in Pennsylvania, Ohio, Virginia, West Virginia, Maryland and North Carolina (Michigan coming soon).
Our mission at Sheetz has been to meet every need of a customers onthego, from gas to snacks and everything in between. Of course, things have changed over the course of over 70 years. We like it that way, because we understand that innovation is the key to good business. Life is faster and busier, and customers expect us to be there when they need us most. One thing that always will remain the same is our commitment to Total Customer Focus, valuing and embracing our employees at a highlevel, and supporting the communities in which we operate.