Associate Technical Account Manager - Long Island, United States - Yardi Systems, Inc.
Description
What You'll Do:
- Deliver exceptional customer support, going above and beyond to assist clients in troubleshooting and resolving issues promptly.
- Develop a comprehensive understanding of the product you support, enabling you to efficiently test new software functionality, data fixes, and setups.
- Conduct training sessions for clients on new software upgrades and functionality, ensuring they are equipped to leverage the latest features.
- Collaborate closely with Client Services team members across the US, actively contributing to the collective success of the team.
Who You Are:
- Bachelor's degree in business, computer science, information systems or related field.
- Outstanding written and verbal communication skills, enabling you to provide exceptional support to customers.
- Strong customer service skills and a genuine desire to go the extra mile to ensure client satisfaction.
- Excellent attention to detail and the ability to follow processes diligently, ensuring accuracy and efficiency.
- Flexibility and the ability to adapt to changing priorities, ensuring efficient management of tasks and projects.
Ideal to have:
- Prior experience working with property management or real estate software.
Real Estate runs on Yardi
About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation.
We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products.
We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.Discover the Yardi Difference:
Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth.
We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
If you are looking for a rewarding career that combines technical prowess and outstanding customer service, this is the opportunity you've been waiting for.
$31.25/hr - $32.81/hr
All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.
EOE/Race/Gender/Disability/Vets
LOCATION
Long Island, NY
BUSINESS UNIT
Residential
DEPARTMENT
Client Services
EMPLOYMENT TYPE
**Employee
- Full Time
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