Patient Services Representative- West Hills, Remote - TeamHealth

TeamHealth
TeamHealth
Verified Company
West Hills, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Snapshot:


Employee Type:

Full-Time

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Location:

West Hills, Ca 91304

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Job Type:

Admin - Clerical
Health Care
Insurance

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Experience:

Not Specified

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Date Posted:

5/17/2024


We offer Paid Training. Training is 3 months, On-site at our West Hills Billing Center, 91304.

Available Shift:


  • Monday
  • Friday 7:00am3:30pm PST

Benefits:


  • GENEROUS Personal Time Off
  • 8 Paid Holidays per year
  • Quarterly bonus plans
- gives you the chance to add to your income

  • Business casual dress code
- we want you to feel comfortable at work

  • Learning and Development
  • Flexible work schedule

What You'll Love About TeamHealth:

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Wellness programs:


  • Our LiveWell program focuses on supporting you with all of your wellbeing needs so you can thrive Physically, Emotionally, Socially, and Financially
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On-site Gym. We offer free workout classes and free gym access to all employees
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Work that Stays at Work. Your time off is yours
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Health Benefits. Medical with HSA and FSA options, dental, vision, and life insurance.
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Prepare for the Future. 401K program (Discretionary matching funds available)
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Free Coffee Everyday. Every month you get a chance to try a different blend from around the world
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Fun Monthly Activities. There's always something fun going on in our building to make work more enjoyable


JOB DESCRIPTION OVERVIEW:

This position is primarily responsible for answering patient inquires with exceptional customer service while maintaining positive patient relations.


ESSENTIAL DUTIES AND RESPONSIBILITIES:


  • Provide service to patients in a professional manner
  • Carefully manipulate customer data in a computer workstation environment
  • Provide excellent, concise communication
  • Assess patient's requests
  • Comply with departmental policies and procedures
  • Resolve customer issues
  • Answer and document all telephone inquire
  • Learn and understand ETM software operation
  • Learn and understand billing and account operations of Service Center
  • Answers and documents all telephone inquiries.
  • Researches and responds to patient's inquiries regarding the status of their account.
  • Resolves problems and concerns regarding patients' bills.
  • Updates patients' coverage as needed.
  • Prints Courtesy Claims and Itemized Bills.
  • Arranges financial agreements with patients using budget plan as needed.
  • Rebills accounts after receiving insurance information.
  • Forwards all Workers' Compensation accounts to the appropriate representative.
  • Requests support from Patient Services Representative Supervisor or Senior Patient Service Representative for unusual circumstances.
  • Performs any and all duties as directed by management.

Job Requirements:


QUALIFICATIONS / EXPERIENCE:


  • High school diploma or equivalent required
  • Previous worked in customer service
  • One to two years' experience in medical billing with an emphasis on extensive patient relations is a plus
  • Complete ETM training program.
  • Excellent interpersonal, organization, oral and written communication skills required
Competitive Compensation, with an estimated salary range of $18.67/hr to $20.00/hr.
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