Patient Access Liaison - Boston, United States - Boston Children's Hospital
Description
At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people.
With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team.
Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.Per diem - Primary Care Center
Monday and Tuesday mornings are a must for this position as well as the availability to work a weekend day from 8:30am-2:30pm.
The Patient Access Liaison (call center) will:
- Provides centralized scheduling services for the Shared Patient Access Center/Call center. Performs tasks to
Identify caller's needs, clarifies information, and provides centralized registration and scheduling for service options of primary care and specialty care.
3. Registers patients by collecting patient and insurance information. 4. Gathers pertinent information for prescription and refill requests. 5. Receives routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to POD supervisor for further action 6. Attends and participates in team meetings as required. Contributes by making suggestions for process improvements1 year of related experience, i.e., customer service experience, preferably in a call center environment or healthcare setting
High-school or GED diploma
Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
More jobs from Boston Children's Hospital
-
Revenue Integrity Specialist
Boston, United States - 1 week ago
-
Environmental Services Supervisor
Boston, United States - 6 days ago
-
Research Assistant I
Boston, United States - 2 weeks ago
-
new grad rn, vaccine clinic
, MA, United States - 3 weeks ago
-
Clinical Research Assistant II
Boston, United States - 4 weeks ago
-
patient experience representative psych unit waltham: hybrid
, MA, United States - 4 weeks ago