Operations Manager, Houston - RelyOn Nutec

Description

Business Title:
Facility Manager

Supervisory Responsibilities /Direct Reports:

Instructors

Front Desk Assistants


Reports to:

Training Operations Director


Purpose / Summary:

The Operations Manager assists in the development of an overall training strategy to support business initiatives and objectives.

Lead the facility's general operations and its employees that includes scheduling, building maintenance, customer service and business development in accordance with company policies and procedures.

Key Responsibilities:

• Ensures the training and development solutions are consistent with business strategies, management priorities and adaptable to global requirements.
• Facility's representative and liaison for corporate communications.
• Manages the scheduling and delivery of training and development programs.
• Ensures training information is updated and accessible.
• Participates in and controls the facility's annual operating budget.
• Analyzes marketing needs to develop new training programs through student / client feedback.
• Confers with management and conducts surveys to identify training needs based on projected needs, changes and other factors.
• Conducts routine staff planning meetings as needed for smooth operations.
• Partners with the Human Resources Department on personnel issues.
• Guides, supports and consults location employees regarding career advancement.
• Reviews and approves purchase orders, expense reports and timesheets.
• Manages the competency assurance program for their facility's personnel.
• Responsible for recommending hiring, evaluating and terminating employees working at their respective location.
• Reviews and approves Instructor assignments on a routine basis and spotchecks classroom performance for quality purposes and provides feedback.

Key Competencies:


Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service
• Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

• Oral Communication

• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

• Written Communication

• Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.

• Teamwork

• Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.

• Business Acumen

• Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition.

• Cost Consciousness

• Contributes to profits and revenue.

• Diversity

• Promotes a harassmentfree environment.

• Ethics

• Treats people with respect; Works with integrity and ethically; Upholds organizational values.

• Organizational Support

• Follows policies and procedures; Completes administrative tasks correctly and on time.

• Strategic Thinking

• Analyzes market and competition.

• Judgement

• Exhibits sound and accurate judgment.

• Planning/Organizing

• Prioritizes and plans work activities; Uses time efficiently.

• Professionalism

• Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.

• Safety and Security

• Observes safety and security procedures; Reports potentially unsafe conditions.

• Attendance/Punctuality

• Is consistently at work and on time.

• Dependability

• Follows instructions, responds to management direction; Takes responsibility for own actions.

• Innovation

• Displays original thinking and creativity; Generates suggestions for improving work.

Qualifications

Education:

Bachelors Degree in management, business or related field from an accredited university with 5 years relevant job experience; or 10 years of safety training experience with 5 years in a management role; or equivalent combination of education and experience.

Certificates, Licenses
Current driver's license


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.


Work Environment The work environment characteristics described here are representative o