Logistics Coordinator - Carlsbad, United States - Magnate Worldwide®

Magnate Worldwide® Carlsbad, United States

2 weeks ago

Description

TrumpCard is a provider of premium logistics services specializing in the transportation of high-value and time-sensitive shipments across the healthcare, aerospace, entertainment, and electronics industries, among others.

TrumpCard provides a full suite of specialized logistics services, including time-definite LTL (Deferred), airfreight, and other domestic and international expedited services, as well as an array of customized white-glove services.

TrumpCard is a proud part of the Magnate Worldwide Family of Companies.

Summary

Our Carlsbad location is looking for a Logistics Coordinator professional who shares in our core values of Employee Happiness, Hard Work, and a Customer First Attitude.

In this position, you will be providing customer service and operational support, which includes taking customers orders, communicating with our vendor network of airlines, cargo handlers, and pickup / delivery agents, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers, suggesting alternative solutions, and resolving problems competently and appropriately.

This role requires a motivated team player with exceptional communication and listening skills, a strong work ethic, and the ability to take direction and multitask in a high-pressure environment.

Work schedule is onsite Monday - Friday, 0500 or 0700 start time.

Essential Job Functions

Customer Service
Place new bookings and route the shipment to meet service and maximize profit
Problem solve with customers and vendors (airlines and pickup / delivery agents)
Serve as an additional point of communication for all customer service and documentation-related matters
Coordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agents
Monitor shipments from order entry through delivery to ensure on-time performance
Correspond with customers extensively via phone, e-mail and website
Assist our employee drivers, agents, and carriers in obtaining critical information
Contribute to team effort by executing tasks delegated to you as needed
Manage and distribute a high volume of incoming calls and emails
Quickly and reliably resolve logistics service issues with confidence, escalating to managers when necessary
Support new and existing customer accounts to foster business development
Build and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilities
Present customers with effective, customized, cost-efficient transportation solutions to achieve service objectives
Prepare quotes for customers and vendors
Follow communication procedures, guidelines, and policies closely to achieve customer objectives

Operations
Understand and apply knowledge of unique freight handling characteristics and delivery requirements
Provide a high level of accuracy in order documentation, be very detail-oriented
Suggest improvements to business process and procedures when applicable
Perform tasks such as gathering and analyzing data via excel spreadsheets
Scrutinize vendor invoices our accounting team deems questionable

Qualifications and Education Requirements
Full Time + Overtime available: 9-12 hour days (Mon-Fri)
Hard-working, team-oriented individual that thrives under pressure and against deadlines
Holds self to the highest degree of personal integrity
Able to multi-task and prioritize time and workload in a fast-paced environment
Self-motivated; able to work both independently and within a team environment
Demonstrated time management, organizational skills and consistent follow-through
Excellent written and verbal communication skills
Computer literate with working knowledge of Outlook, Excel, proprietary in-house software, and online applications
Geographical knowledge of the U.S.

What We Offer
Work meals monthly credit
Medical, Dental, and Vision insurance
HSA match contribution
Paid Time Off
Life Insurance
Employer paid short and long-term disability insurance
401k with Match
Pet insurance
Identity theft protection
Accident, critical illness, and hospital indemnity insurance

EEO
TrumpCard Holdings LLC.

provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Physical Requirements

The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.

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