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2 weeks ago
Carrier East Syracuse, United StatesCountry: · United States of America · Location: · CAN01: Carrier-Syracuse, NY 6304 Carrier Parkway , East Syracuse, NY, 13057 USA · Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce wi ...
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Associate Systems Engineer
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Lockheed Martin Corporation Liverpool, United StatesDescription: At Lockheed Martin, we are driven by innovation and integrity. We believe that by applying the highest standards of business ethics and visionary thinking, everything is within our reach and yours as a Lockheed Martin employee. We value your skills, training and educ ...
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Engineering Associate Manager System Software
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Engineering Associate Manager System Software
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Client Service Associate
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Associate Facilities Manager
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Automotive Technician
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Maintenance Engineer
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IT Infrastructure Engineer
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Warehouse Sorter
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Geotechnical Engineer
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Geotechnical Engineer
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Warehouse Associate
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Warehouse Associate
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Power-Flo Technologies Inc East Syracuse, United StatesJob Description · Job DescriptionPower-Flo Technologies is actively hiring full-time warehouse associates to join our Syracuse team with an immediate start date We are the premier provider of supplies, services and solutions to the electrical industry. · Monday - Friday, Full-tim ...
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Specialist, HVAC Technician
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Office Administrator
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Pharmacy Patient Care Call Center Representative
3 weeks ago
KPH Healthcare Services East Syracuse, United StatesScope of Responsibilities: Demonstrates skillset and knowledge of Kinney Drugs retail pharmacy resources, within their respective platforms, to effectively answer and document patient related inquiries, complete patient updates and service patient and store requests in an accurat ...
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Robotics
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Installation Technician
3 weeks ago
Assa Abloy East Syracuse, United StatesInstallation Technician -Syracuse, NY · ASSA ABLOY Entrance Systems, Pedestrian Door Solutions is considering candidates for Installation Technician role in the Syracuse, NY area. · ASSA ABLOY Entrance Systems is a leading supplier of entrance automation solutions for efficient f ...
Business Systems Associate - East Syracuse, United States - Carrier
Description
**Country:**
United States of America
**Location:**
CAN01: Carrier-Syracuse, NY 6304 Carrier Parkway , East Syracuse, NY, 13057 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
**About this role**
In this position, you will be responsible for supporting our internal Salesforce CRM, as well as managing our ONE community customer-facing tool. You will work closely with Customer Care Center (CCC) management and agents to fully understand their business needs, processes, and requirements for improvement. You will be the liaison between CCC and IT developers ensuring business requirements are met. You will also help support our CCC by maintaining systems and providing first level support for CCC users including new user set-up, process improvement, and data maintenance.
**Key Responsibilities **
+ Support our Salesforce and ONE Community CRM
+ Assist with stakeholders to understand business requirements, pain points and goals
+ Gather requirements and create/manage User Stories
+ Participate in and support related Salesforce projects including User Acceptance Testing
+ Document all changes in the Salesforce environment
+ Subject Matter Expert to develop training materials for our customers
+ Prepare and deliver customer-facing training for the customer ONE community
+ Train Community Users on Salesforce processes, features and new functionality
+ Monitor Salesforce user adoption
+ Coordinate support tickets for higher level ticketing system
**Required Qualifications **
+ High School Diploma or GED
+ 3+ years of customer service
+ 2+ years of Salesforce experience
**Preferred Qualifications **
Other qualifications you may have that would be beneficial in this role include:
+ Associates Degree or higher preferred
+ Experience in training end-users
+ Excellent customer service skills
+ Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time
+ Creative problem solving skills
+ Experience working in a high-volume Call Center preferred
+ Experience with AGILE/SCRUM methodology and processes
+ Experience with telephony tools
+ Ability to adhere to assigned work schedules. Occasional evening or weekend work for patches or upgrades may be required.
+ Strong written and oral communication skills and the ability to follow standard processes
+ Proficient in Microsoft Word, Excel, PowerPoint
+ Strong analytical skills, accuracy, and attention to detail
_#LI-Hybrid_
_RSRCAR_
**Pay Range:**
$61,213 - $107,122 Annually
**_Carrier is An Equal_** **_Opportunity/Affirmative_** **_Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._**
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