Customer Service Position - Portsmouth, United States - REI Managemant Inc.

REI Managemant Inc.

Verified Company

Portsmouth, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We are a sales and consulting agency located in the Virginia Beach area and are partnered with the Verizon 5G product campaign.

Our firm is committed to establishing and maintaining long-lasting relationships with clients, team members, and stakeholders.

Because of the exponential growth our entry-level Customer Service team has garnished our agency, our longest-standing client has entrusted us with the roll-out of their newest product line: Verizon 5G Home.

Their tagline "Ultra-fast, Ultra-simple" can also be applied to our team: We are ferociously driven to meet the needs and goals of our clients in a speedy, no-fuss way.

We are looking for someone to join our entry-level Customer Service Associate team to assist in the new product and service rollout.

We firmly believe in hiring Customer Service Associates who exhibit a strong worth ethic, an undeniable genuineness, and the drive to make their mark by utilizing a fresh and creative perspective in an established industry.

This directly enhances our core values and unilaterally helps our clients reach their ultimate goal:
attain high margins of sales success, brand recognition, and customer loyalty.

Responsibilities of our Customer Service Associate:

Establish the initial relationship with new customers to properly position 5G Home products to each individual based on their want and need
Educate customers on the rollout of these products and the new technology that supports them
Assist in the sales process with any qualifying customer, provide all necessary details regarding new account information, product promotional pricing, and delivery of services
Overturn any objections, handle all inquiries, and resolve issues swiftly with any customer, and expedite to the necessary department if required
Drive customer engagement from initial contact through the point of sale to delivery of products
Communicate effectively within the Customer Service team as well as with Upper Management, Sales and Compliance teams to ensure efficiency and success
Track and accurately report customer account information, territory research, and areas of improvement to upperlevel management daily to assure the success of this product rollout

Recommended traits of an entry-level Customer Service Associate:

High school diploma and/or GED equivalent
1 year of experience in an entrylevel or introductory position within the field of customer service and/or sales is preferred
Discipline to manage time effectively and efficiently with clients and customers to complete all daily tasks accurately
A student mentality to learn onthejob from the entrylevel and the drive to continue development of oneself and the company
Tenacious and dedicated to reinforcing the core values of unbelievable and professional customer service
An empathetic and compassionate disposition displayed while working with customers

Pay:
$ $1,050.00 per week

Shift: