Cultural Care Liaison - McConnellsburg, United States - Dialysis Care Center

Dialysis Care Center

Verified Company

McConnellsburg, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

PURPOSE AND
SCOPE:

Supports the mission, core values and customer service of Dialysis Care Center, LLC (DCC).

Adheres to the DCC Policies and Procedures and Compliance Program including all state and federal regulatory requirements.

The
Cultural Care Liaison **is responsible for the development and implementation of patient engagement and patient experience strategies for Dialysis Care Centers.

The liaison will support the DCC Cultural and Customer Care Committee on development of new patient engagement activities and train staff across the company on these new programs/initiatives.

PRIMARY DUTIES / ACTIVITIES**:

Support the DCC Cultural & Customer Care Committee on developing patient experience and staff professionalism educational materials.
Develop clear programs/initiatives to drive patient engagement and sustain positive patient experience.
Support the DCC Cultural & Customer Care Committee on developing Learning Manage System (LMS) Videos.
Track and analyze patient engagement initiative rollouts to provide quick resolutions or recommend strategies to improve the process if barriers arise.
Develops metrics and dashboards to track patient experiences over time.
Support the clinic operations team on the rollout of new initiatives/programs.
Assists in training or retraining of staff members to promote the DCC Culture of Leading with Care.
Assist in developing promotional materials with marketing team.
Maintain inventory on company promotional items.
Travel up to 40% or as needed.
Other duties, as assigned.

CUSTOMER
SERVICE:

Responsible for supporting the values and customer service standards of DCC.
Representing our company in a professional and caring manner.
Accountable for outstanding customer service to all staff, clients and vendors.
Develops and maintains effective relationships through effective and timely communication.
Initiates action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

EDUCATION/ QUALIFICATIONS:

Bachelor's Degree in Business Management, Marketing, Communications, Human Resources, or related field, required.
Healthcare Experience Preferred.
2 or more years' experience is required.

EXPERIENCE:

Must be PC proficient and able to thrive in a fastpaced setting; experience in

Microsoft Office Suite:
Outlook, Word and Excel a must.

OTHER QUALIFICATIONS:

Must be a selfstarter who can work independently yet function in a highly collaborative, fastpaced team environment.
Ability to multitask, work under pressure and meet deadlines effectively
Excellent presentation skills ,written and oral communication skills
Must be willing to travel.
High integrity, team player with patient service focus and flexibility

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Day to day work includes desk and personal computer work and interaction with prospective and current clients. The position requires travel between assigned facilities and various locations. Travel to scheduled staff meetings may be required.

The work environment is characteristic of a health care facility with air temperature control and moderate noise levels.

The work environment is also characteristic of a dialysis center or a patient's home and as such the employee may be exposed to infectious and contagious diseases/ materials.

Must be able to lift 30 pounds as needed.