Cook - BU - Arcata, United States - North Coast Co-op

Description

** Cook - BU**

**Job Category****:** BU Arcata **Requisition Number****:** COOKB001476 Showing 1 location **Job Details**

**Description**

ESSENTIAL FUNCTIONS

Customer Experience

Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers

Greet and interact with customers; model, and ensure customers receive, prompt, helpful, attentive, and authentically friendly service in accordance with the Co-ops customer service standards

Ensure customers receive appropriate assistance in locating products throughout the store; seek opportunities to exceed customer expectations and enhance the customer experience

Maintain a calm and friendly demeanor with all customers and employees/co-workers in all situations

Investigate and respond to customer questions and requests promptly; escalate to appropriate member of management as needed

Department Operations

Daily production of from-scratch hot and cold food for all areas of the deli, following the highest standard of food safety, cooking technique and in accordance with department expectations and procedures

Follow established recipes, cooking and baking techniques and production schedule to ensure that food quality, quantity and freshness meets food safety and department standards throughout preparation, storage, and presentation

Test ingredients and finished products to ensure they meet quality standards

Understands food allergies and special diets and able to assist customers in selecting appropriate foods and products

Ensure all major allergens in prepared dishes are accurately identified on labels and ingredient signage and take immediate appropriate action if corrections need to be made

Effectively maintain fresh, full, attractive, and garnished prepared foods displays, including hot and cold self-service and full-service cases throughout shift

Receive and process special orders

Check special orders board at the beginning of each shift and ensure that correct prep and production are completed to fulfill orders in a timely manner

As delegated by department supervisor, assists in new employee on-the-job training through job shadowing and new-hire orientation of department processes to help new team members become proficient in specific areas and enable them to accomplish assigned tasks

Participates in cross-training by helping to train others on cook position job functions and

by learning to perform the job functions of other positions within your department

Maintain and update recipes and production batch list yields and report any discrepancies or inaccuracies to department management

Participate in recipe improvement and development as requested by department management

Pull expired product based on sell-by date, time and temperature guidelines, and quality standards and record accurately by weight or quantity on spoilage sheet

Maintain a clean and organized workstation throughout the shift

Wash dishware manually and through dish machine, following department and food safety procedures in production areas

Maintain dishwashing station and equipment in good condition and working order

Maintain department appearance and cleanliness including wiping down all hot and cold self-serve and full-service areas, regularly face grab-and-go product, ensure signage is accurate and in good condition; request new signage if needed, clean shelves, displays and coolers; keep floors clear of debris, sweep/mop, dust, empty compost, trash and recycling as needed

Maintain backstock and work area cleanliness; sweep and mop floors regularly, wash dishes, sanitize all equipment including countertops, knives, cutting boards; organize and properly store/rotate inventory

Receive product deliveries, ensuring order and invoice accuracy; process invoices and obtain credits as directed by supervisor, following established procedures

Learn to place orders from suppliers; place orders as assigned by supervisor

Perform all tasks, according to department procedure, accurately, efficiently, and free of errors

Performs tasks consistently at an acceptable rate and quality, as outlined by department supervisor

Organize time efficiently, prioritize, maintain focus, and stay productive

Achieves established goals and expected results for the department

Become familiar with the products we carry throughout all departments and where they are located throughout the store

Answer phones, routing calls to appropriate staff and taking messages as needed

Develop knowledge of the Co-ops membership structure; be informed about benefits of membership and be able to explain them simply and efficiently

Regularly check mailbox and/or email for important company communications and review posted memos

Assist in other departments, inventory counts, store-wide cleaning, and perform all other duties, as assigned

Sanitation & Safety

Follow all procedures in sanitation and safe food handling, per California Health and Safety Code requirements- Retail Food Code

Communicate and document any equipment maintenance and/or safety concerns to department management

REQUIRED COMPETENCIES

Outstanding customer service and communication skills

Knowledge and experience working in food service and commercial food production

Understanding of quality scratch food production and fundamental cooking and baking techniques

Possesses SERV Safe or Food Handlers certification, or able to obtain within first month of employment

Ability to work on a variety of tasks simultaneously, prioritize and remain flexible in a fast-paced deli and bakery environment to meet timelines and goals

Ability to operate all equipment necessary to perform the job

Ability to read and comprehend instructions and recipes; knowledge and understanding of dietary and measurement abbreviations and conversions

Possesses the knowledge and ability to work all production shifts as needed

Analytical ability and proficiency in math

Ability to understand and adhere to all organizational and department policies and procedures, including those listed in the employee handbook, CBA, and Health and Safety guidelines

Ability to work on a variety of tasks simultaneously, prioritize and remain flexible

Works well independently but able to work closely and cooperatively with others

Strong attention to detail and organizational skills

Knowledge of the natural foods industry

Disseminate ideas, proposals, feedback, and other information in a clear, respectful, effective and timely manner

Can accept feedback openly without defensiveness

Accepts direction willingly and follows through with delegated tasks

Willing to accept and adapt to change

Maintain positive relationships with outside professionals and vendors

Maintain confidentiality

Ability to approach all decision making with environmental and social impact in mind, actively seek ways to improve sustainability efforts in day-to-day duties and assist in implementing applicable sustainability initiatives

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Physical Requirements

Ability to work late night or early morning shifts

Stand and walk for extended periods of time

Ability to push/pull bins and racks weighing up to 100 lbs.

Ability to work at a fast pace

Bend and stoop to grasp objects and climb ladders

Bend and twist neck and waist, reach above and below shoulders and squat

Bend and lift loads, not to exceed 75 pounds

Repetitive use of hands for grasping, pushing, pulling, and fine manipulation

Work Environment

Fast paced deli and bakery production areas and retail floor and environment. At times may work with or near moving mechanical parts (i.e. oven, mixer, slicer, juicer, food processor, dish machine, baler, dock equipment), in high precarious places (i.e. ladder work) and in cold/hot