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Customer Service Representative
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Surgery Unit Patient Experience Rep: 3-11:30 E/o
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Associate Customer Service Rep
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Entry Level Sales Account Executive
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SALESBOAT INC Waltham, United StatesJob Description · Job Description · Our firm is currently filling entry-level sales and marketing positions in the Boston area. We proudly represent and work with our Fortune 100 client Amazon Business. We provide an opportunity for entry levels, and college graduates to get thei ...
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Entry Level Sales Account Executive
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Lead Development Rep
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Lead Development Rep
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Field Marketing Manager
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Trade Show
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Senior Salesforce Business Analyst
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Regional Sales Manager NorthEast Region
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Patient Experience Rep - Waltham, United States - Boston Children's Hospital
Description
Job SummaryPatient Experience Representative
Please note that this role is located in Waltham, MA (free parking)
8:30am-5:00 pm
Orthopedics - Sports Medicine
$2,000 sign-on bonus (terms/taxes apply)
Interacts and provides positive and effective customer service to patients and families. c. Responds to routine inquiries about hospital protocol, policies, and procedures. d.
Involves supervisor to assist with resolution of complex issues. e.
Greets, screens, and directs patients, families, and visitors. f. Registers new patients. g.
With guidance, collaborates and communicates with referring providers and practices to facilitate management of complex patient issues. h.
May be required to rotate in departments with call centers. 2. Patient Registration/Admissions/Discharge a.
May be required to collect Height, Weight, and Temperature and answer questionnaires in EMR. b.
Monitors clinic activity to ensure the best possible patient experience. c. With guidance, may prepare rooms for examinations and provides assistance to patients according to established procedures and instructions. Cleans and sets up room for examination and prepares routine forms required for appointment. d.
Records and processes patient demographics, insurance/payment, and referral information for patient encounters. e.
Collects all necessary clinical documentation and information. Transcribes code and patient treatment information into a billing system. f. May collect, record and secure co-payments made by patients/ families. Reconciles payments and prepares deposits providing an accurate accounting of fund. Provides an accurate record of transactions in the Hospital systems. g.
Obtains required authorizations, referrals, and verifications of insurance to compile patient and staff schedules. 3. Scheduling a.
Under close supervision, schedules patient encounters and procedures to coordinate with and across providers, departments, and institutions. b.
Monitors daily schedule and coordinates flow to optimize resource utilization and patient experience. With guidance, communicates with clinicians and/or supervisors and routes patients/visitors to maintain efficient patient/visitor flow. 4. Patient Flow Coordination a.
Prepares for and attends shift handoffs and team huddles. 5. Administration a.
Answer, screen, and route telephone calls. Record and forward messages and triage calls for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Initiate calls for emergency services as required. b.
Maintain personal calendars for physician/supervisor(s).
Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.
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