Assistant Community Manager - Rancho Mirage, United States - Whitestar Management, Inc.

Description

We are looking for a responsible, hard working, career minded individual who is interested in career advancement and growth in the community management industry within WhiteStar Management.

• Proven experience as an administrative assistant or office admin assistant
• Project management experience is a PLUS
• Knowledge of office management systems and procedures
• Working knowledge of office equipment, like printers and fax machinesProficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multitask
• Experience in customer service operations with the ability to resolve customer service complaints
• Ability to make responsible decisions using skillful judgment in an expedient manner, with limited assistance
• Ability to communicate orally and in writing to homeowners, staff members and management
• Ability to maintain a positive, cooperative, business working relationship with staff members, board members and homeowners
• Ability to take direction yet work with limited supervision
• High School degree; additional qualification as an Administrative assistant or Secretary will be a plus
• Possess a valid California driver's license

• Responsible for primary communications to the community using eblasts, maintenance of homeowner portal and assisting
• Responsible for entering violation letters and following up on enforcement proceedings
• Attend Association meetings take minutes review and approval by the respective group
• Prepare general correspondence as requested by the Community Managers.
• Responsible to coordinate all bulk mailings
• Responsible for maintenance of homeowner addresses and change of information/ownership in the management software
• Assisting with vendor invoices and
• Creating work orders and keeping track of maintenance requests
• Provide backup customer service by taking service requests, suggestions and complaints and forwarding to the appropriate department.
• Interact with and be able to answer Homeowners' questions on the operations of the Association including, but not limited to, Rules and Regulations, and any other information.
• Ability to effectively communicate in English (verbally and in writing)

• 401(k) Matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Customer service: 3 years (preferred)

• HOA Experience: 1 year or more

• 401(k)
• 401(k)

• Dental insurance
• Health insurance
• Paid time off

• 8 hour shift
• Monday to Friday
• On call