Information Technology System Administrator - Washington, United States - Sharp Decisions

Sharp Decisions Washington, United States

2 weeks ago

Manufacturing / Mechanical

Description

Job Title: IT System Administrator

Location: Washington, DC - Hybrid (Only Local Candidates)

Duration: 12 months contract

Payrate: $45.00/hour on W2

*****(Need only W2 and local candidates in Washington, DC || NO C2C)*****

Job Description:

Daily Tasks:

Design, develop, and maintains Microsoft Windows client architecture through a strong understanding of industry best practices, and manages solutions to support management of smartphones and other mobile devices as well as provides advanced troubleshooting for complex issues related to Operating System, Enterprise Software or Configuration settings on these devices.
The Client Engineer Sr role is responsible for the definition of technical standards and maintenance of end user compute devices. They are to performs well-organized and timely deployments of application, major upgrades, security updates and patches to this environment.
They will also assist with final resolution of escalated incidents and participates in problem management activities to address reoccurring issues.
The Sr Client Engineer participates in and/or manages cross-functional team projects to implement new or updated technology to improve the stability, security, management, or efficiency of our compute resources add and stive to the goal of a zero-touch desktop deployment system via Autopilot with MEM for windows device and Apple Business Manager iOS devices.

What will this person be working on:

Experience with Microsoft Intune Endpoint Manager (iOS, Android scanners, PC, MAC)
Experience working with Microsoft Defender for Endpoint or similar antivirus product
5 years working with Active Directory and Group Policy
Experience using Service Now or other related ITSM platform
Hands on experience of ongoing administration and service maintenance
Knowledge of Windows platform and Intune / SCCM (Configuration Manager) deployment tools
Windows 10/11 troubleshooting skills
Experience with Windows Server 2016/2019 interface and management
Knowledge of Microsoft Group Policy Objects and Group Policy Preferences
Strong writing skills for client facing documentation and executive-level communications
Strong technical troubleshooting and analytical skills
Communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
Microsoft Endpoint Configuration Manager or Endpoint Manager experience is a plus
Experience with Microsoft cloud licensing; Microsoft 365 E3 and E5, EM+S, Intune, or Office 365 E3 is a plus
Application packaging and deployment within targeting UEM applications such as MS Endpoint Configuration Manager, and Intune.
Custom reporting and dashboard creation within UEM tools to include PowerBI
Deployment compliance evaluation and stakeholder reporting
Regular collaboration with IT support peers and IT executives
Escalation and collaboration with application support vendors
Image Management: endpoint (PC and Server) operating system build, customizations (task sequence), and deployment
Operating system version upgrade provisioning and deployment
ITIL foundations use ITSM tools to include inventory, incident, request, problem, change and release management activities
Regular use of PowerShell scripting
Testing and distribution of authorized patches
Support administration and rollout of security products

Position Success Criteria (Desired) - 'WANTS'

Bachelors degree in Computer Science, Information Technology, or equivalent work experience
7 years technical experience in support of desktop technologies within a professional environment
7 years Windows Desktop OS administration experience with extended knowledge of Windows 10
5 years mobile device management solutions experience

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