Ritual Coffee Assistant Manager - San Francisco, United States - Ritual Coffee Roasters Inc

Description

ASSISTANT MANAGER - Ritual Valencia

Overview

The Ritual Coffee Assistant Manager is the supportive and organized linchpin that ensures our cafe is always running smoothly and our baristas feel supported.

We are looking for that special someone who is passionate about helping us scale our business to the next level through improved strategies, systems, and cultural development.

As our Assistant Manager, you do not need to know our exact systems before you start, but you need to be committed to the growth and success of your coworkers and the cafe team, able to jump in and develop solutions where needed.

People who are not emotionally intelligent, not willing to do what others are not willing to do, nor not open to feedback - need not apply.

You are meant for this role if you are a model barista and a self-starter with a strong interest in - and appreciation for - coffee and people.

Ultimately, we are looking for someone who has a talent for cafe operations, coffee, supporting coworkers, and who is wholeheartedly enthusiastic about growing with our business.

If this is you, we can't wait to meet you


ABOUT US:
RITUAL IS CHANGING THE WAY PEOPLE KNOW COFFEE.

In 2005, when corporate coffee dominated American culture, Ritual unknowingly started a fun and crazy revolution that would ultimately help launch the new coffee movement.

We buy 90+% of our beans from producer partners that we have relationships with, setting the highest standard ?in the industry.

This makes sure we get our hands on the best beans in the world, but more importantly, makes sure our farmers maintain the quality of life they deserve.

Now a bona fide San Francisco original, we've also earned our iconic status as one of the best coffee roasting companies in the world.

The mission of Ritual Coffee is simple:
to make people happy by giving them the best coffee experience they've ever had. Ritual roasts in SoMa, and has cafes in San Francisco and Napa.


DIVERSITY AT RITUAL:

COFFEE IS FOR EVERYONE

We are passionate about creating safe, welcoming, and inclusive spaces on both sides of the counter and behind the scenes at Ritual.

We best achieve our mission (making people happy by giving them the best coffee experience they've ever had) when our staff reflects the broad diversity of people who love coffee.

Our commitment to inclusion across race, gender identity, gender expression, ethnicity, age, religion, sexual orientation, physical ability, experience, and perspective is part of what makes Ritual the innovative place that it is.

RESPONSIBILITIES
Work alongside Cafe Manager to lead a team of approximately 10-15 retail employees, including Shift Leads, a Coffee Educator and Baristas

Oversee, implement, and participate in our formal culture management structure and processes, which emphasize individual supervision and support.

Cultivate a supportive and inclusive work environment for all employees, and foster employee satisfaction and retention.

Conduct bi-weekly check-ins with supervisees cultivating an on-going mentorship and productive feedback loop.

Ensure information is communicated effectively throughout cafe and across departments.

Be a great leader in your cafe and an ambassador for Ritual in the community.

Conduct timely formal reviews with constructive feedback, both positive and negative, that provide tools for baristas to grow during their time at Ritual.

Retail café customers are consistently served delicious coffee to our quality and service standards.

Demonstrate Ritual's standards for customer service, ensure that all cafe employees are supported to provide that.

Work with the Head of Training and Coffee Educator to ensure that standards are upheld in cafes and that the caliber of training is sufficient for the cafe to excel.

Develop café staff to be knowledgeable and provide great customer service.

Demonstrates model barista behavior adhering to all Ritual standards, exemplifies excellent customer service and addresses customer service issues when they arise.

Teaches staff proper care of cafe dishes and equipment. Reports any necessary replacements to the Cafe Manager.

Our flagship cafe is profitable and contributes to the sustainability of Ritual and our communities - both locally and globally.

See that the cafe operations (including coffee/goods/food ordering, billing, banking) are efficient so that the cafe can be profitable

Oversee cashier functions, including ensuring that items are rung up accurately, that tax is charged appropriately, and cash handling, including monitoring over/short and deposits.

Set ambitious but achievable goals for each quarter that fit into the outcomes for your position, are in line with overall goals for your cafe, and for Ritual.

Begin to understand how to manage labor, cost of goods, and controllable expenses to contribute to a sustainable bottom line, while making decisions in keeping with Ritual's values.

Plans administrative time effectively to c