Program Analyst - Washington, United States - Cherokee Federal

Cherokee Federal

Verified Company

Washington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Program Analyst (Production Monitoring Analyst)

Compensation & Benefits:

Estimated Starting Salary Range for
Program Analyst (Production Monitoring Analyst): Pay commensurate with experience.

Program Analyst (Production Monitoring Analyst) Responsibilities Include:

Conduct and monitor technical systems, including triaging and communicating problems and issues with little to no supervision, and escalate appropriately when necessary
Utilize tools such as Splunk and AppDynamics to perform root cause analysis
Create incident management tickets in IRS Problem Management System (KISAM) and manage problem management tickets to completion
Collaborate with development teams and other partners to identify root cause and remediation steps
Provide consistent monitoring during identified production support core hours
Coordinate with Functional Development Teams (FDTs) to determine necessary support for production problem resolution
Engage FDTs and product owners when necessary
Communicate effectively, troubleshoot issues, analyze data, and recommend new dashboards to assist in monitoring
Understand and work within the entire WebApps system
Lead incident triage calls when necessary Performs other jobrelated duties as assigned

Program Analyst (Production Monitoring Analyst) Experience, Education, Skills, Abilities requested:

Bachelor's degree in a related field.
An Active Public Trust or the ability to obtain one is required
Strong analytical skills with the ability to examine systems and processes and propose solutions based on data analysis
2+ years of related experience
Technical proficiency in relevant languages and development tools
Thorough understanding of structured programming principles, system analysis techniques, system design, industrystandard testing principles, and system implementation
Experience with tools such as Splunk, AppDynamics, Ops Bridge, and Eclipse Memory Analyzer
Effective communication skills and ability to collaborate with crossfunctional teams
Proactive approach to problemsolving and troubleshooting
Ability to work independently with mínimal supervision
Prior experience in production monitoring is preferred Must pass preemployment qualifications of Cherokee Federal

Company Information:

#CherokeeFederal #LI
Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Keywords:

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Program Analyst
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Production Monitoring
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Technical Systems
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Data Analysis
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Incident Management

Similar Job Titles:

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Production Analyst
-
Systems Analyst
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Technical Support Analyst
-
Operations Analyst
- **Monitoring Specialist