Director of Recreation - Scottsdale, United States - Marriott International, Inc
Description
Job Number
Job Category Golf, Fitness, & Entertainment
Location The Westin Kierland Resort & Spa, 6902 East Greenway Parkway, Scottsdale, Arizona, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Supports all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units.
Position works with direct reports to implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives while meeting financial goals.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 2 years experience in the recreation/health club operations or related professional area.
- 2year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
Managing Recreation Operations
- Supervises and manages employees. Manages all daytoday operations. Understands employee positions well enough to perform duties in employees' absence.
- Monitors quality, standards and meets the expectations of the customers on a daily basis.
- Demonstrates knowledge of jobrelevant issues, products, systems, and processes.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Schedules events, programs, and activities, as well as the work of others.
- Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Manages outside vendors including water sports and scuba.
- Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
- Develops and manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
- Manages group activities including sand painting, bon fires, and team building events.
- Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.
Providing and Ensuring Exceptional Customer Service
- Serves as a role model to demonstrate appropriate behaviors.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Conducting Human Resources Activities
- Oversees all Human Resources activities in the Recreation Department.
- Oversees employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Participates in the performance appraisal system process, giving feedback when needed.
- Coordinates all training activities for employees in department.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
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