- Service of storefronts, windows, and doors
- Provide tests and inspections of products, services, or processes to evaluate quality or performance.
- Able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or how to approach a problem.
- Analyze the punch-out list with the homeowner to ensure completion in an efficient, safe, and timely manner.
- Responsible for meeting homeowner needs by providing repair work is complete to the homeowner and company satisfaction.
- Replace defective parts and assist customers when windows and doors are not working correctly.
- Responsible for providing break metal, changing screens, and deglazing glass. (providing accurate measurements, if needed)
- Installation of locks, hinges, and related hardware
- Identifies, evaluates, supports, and solves complex issues
- Supervises the day-to-day activities
- Provides training and guidance
- Close files accordingly to BNT Standards
- Complete final inspection and cosmetic work if needed, including stucco, trim, drywall, etc.
- Update Buildertrend for every customer and advise the Coordinator to update BNT Sheets
- Performs other duties as assigned.
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Service Coordinator and Fleet Manager - Pompano Beach, United States - BnT Impact Windows and Doors
Description
Company Description
BnT Impact Windows and Doors is a dynamic company located in Pompano Beach, FL. We specialize in providing top-quality impact windows and doors for houses in South Florida. Founded in 2009, we are committed to delivering a turnkey work ethic and excellent customer service to our clients.
Role Description
This is a full-time on-site role for a Service Tech Manager. Service Tech Manager is a crucial position to finish strong with our customers. Ensure that customers are treated with the utmost respect and given the highest quality of workmanship
ESSENTIAL DUTIES AND RESPONSIBILITIES
QUALIFICATIONS
Excellent negotiation skills, strong decision-making abilities, familiarity with CRM,dedication to provide great customer service, experience in customer relationship and construction experience preferred. Good organizational skills, Effective communications skills, and Multitask oriented.