Ticket Team Member - Pigeon Forge, United States - Herschend Family Entertainment

Description

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel.We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Ticket Team Memberfor Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Ticket Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Summary of Essential Functions and Responsibilities

• Greet guests and initiate friendly interaction. Provide guest excellence which exceeds expectations, answer questions and provide park information.
• Effectively perform ticket sales processes to include (but not limited to):
  • selling tickets and completing reservations on a computerized ticketing system
  • Selling and processing Season Passes
  • Process cash, check, and credit card transactions
  • Issue complimentary and discounted tickets per Dollywood policies
  • Process refunds, exchanges, upgrades, downgrades, and other special requests per Dollywood policies
• Perform defined accounting procedures for ticket sales to include:
  • Cash till opening and closing procedures
  • Management of cash funds, deposits, and credit cards to ensure all revenue is collected and balanced daily
  • Support Group Sales fulfillment, adjustments, and ticketing
  • Collect information to support Marketing Database and research programs
• Effectively perform ticket scanning process for park admission to include (but not limited to):
  • Scanning of all tickets into the computerized system
  • Verify identity and validity of all Passholders
  • Check all Host and Dependent IDs at gate.
  • Uphold Dollywood policy on re-entry processes to include issuing re-entry tickets and/or handstamps
• Assist with the facilitation of lines and maintain a sense of urgency to reduce the Guest wait time.
• Clean and organize work area daily to present a professional appearance
• Ensure map racks are fully stocked for the day with correct information.
• Maintain a dependable work attendance and flexibility with assigned work schedules.
• Attend all required training classes, Guest Service seminars and/or meetings.
• Complete required paperwork in a timely manner.
• Maintain confidentiality at all times.
• Follow all safety standards to include reporting any violations of standards.
• Greet Guests and initiate friendly interaction. Provide Guest excellence which exceeds expectations, answer questions and provide park information.
• Effectively perform ticket sales processes.
• Responsible for completing credit card transactions in compliance with the Payment Card Industry Data Security Standards.
• Cross train to work in other positions in support of Front Gate and TimeSaver operations to include (but not limited to) TimeSaver sales, theater attendant, Resort TimeSaver redemptions, Doggywood, and Lost and Found.

• Must be at least 14 years of age.
• Must be able to operate admissions point of sale system, turnstiles, scanners, phone equipment, copier, and calculator.
• Must be able to learn computer, computer scanning equipment, and printer equipment.
• Previous Guest Services experience a plus.
• Must be able to pass a typing test (score of 25 wpm or greater).

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed.
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work.
• Be a role model in the areas of attitude, enthusiasm, and attention to detail, adherence to policies and a concern for both the Guests and Hosts.
• Must tolerate a fast-paced, hectic environment and remain calm in highly stressful situations.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene.
• Must promote and support a "team" work environment by cooperating and helping co-workers.
• Must be able to be productive in a fast-paced, dynamic environment.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Must show appreciation of others.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests.
• Able to be flexible to handle frequent changes in priorities.
• Able to speak clearly in order to operate a two-way radio.
• Able to work on a computer/with screens for prolonged periods of time.
• Must be alert and attentive.
• Able to smile and make eye contact to make a friendly impression when greeting Guests, vendors and other employees.
• Must have manual dexterity necessary to complete all job duties.
• Able to sit, stand or walk for various periods of time.
• Able to work in a small, confined area.
• Able to push and/or pull.
• Able to bend at the waist and knees for long periods of time.
• Give two weeks' notice for requested days off and have all necessary schedule changes approved in advance by direct supervisor.
• Able to add, subtract, multiply and divide with accuracy.
• Able to communicate effectively using standard English grammar and punctuation.
• Able to tolerate various temperatures while working outdoors.
• Able to meet the physical demands of the job.
• Able to lift 50 lbs.
• Able to be subjected to periodic random drug screening as outlined by Dollywood policy.