Tpwd - Customer Service Representative I - Grapeland, United States - PARKS AND WILDLIFE DEPARTMENT

PARKS AND WILDLIFE DEPARTMENT

Verified Company

Grapeland, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

TPWD - Customer Service Representative I
(
)

Organization:

PARKS AND WILDLIFE DEPARTMENT

Primary Location:
Texas-Grapeland

Work Locations:
SP-Mission Tejas SP 120 Park Road 44 Grapeland 75844

Job:
Office and Administrative Support

Employee Status:
Regular

Schedule:
Full-time

Standard Hours Per Week: 40.00

Travel:
Yes, 5 % of the Time

State Job Code: 0132

Salary Admin Plan:
A

Grade: 11

Salary (Pay Basis): 2, , Monthly)

Number of Openings: 1

Overtime Status:
Non-exempt

Job Posting:
Apr 10, 2024, 5:55:18 PM

Closing Date:
Apr 24, 2024, 11:59:00 PM

Description

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

PLEASE NOTE:

WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS**
MILITARY OCCUPATIONAL SPECIALTY CODES:
Job Classification

Service

Military Specialty
Customer Service Representative I-V

Army

15P, 42A, 56M, 68G, 420A

Customer Service Representative I-V

Navy

RS, SN, YN, YNS, 741X

Customer Service Representative I-V

Coast Guard

YN, PERS

Customer Service Representative I-V

Marine Corps

0100, 0111, 4133, 0170

Customer Service Representative I-V

Air Force

3F1X1, 3F5X- More information on military occupational specialty codes can be found below:

**Veteran

- **DD214 showing honorable discharge.
- **Surviving spouse of a veteran who has not remarried
- **Marriage Certificate and DD Form 1300 or appropriate documentation.
- **Orphan of a veteran killed while on active duty
- **Birth Certificate and DD Form 1300 or appropriate documentation.
- **Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty
- **Marriage Certificate and copy of spouses active duty military orders.
- **Spouse of a veteran with disability and is the primary income for household
- **Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities.

Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program.

For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period.

Click HERE
to view our Benefits page.

HIRING CONTACT:
Tracey James,

PHYSICAL WORK ADDRESS:
Mission Tejas State Park, 19343 State Highway 21 East, Grapeland, TX 75844

GENERAL DESCRIPTION:

Under the direction of the Office Manager, this position performs entry-level to routine customer service work including general clerical duties and provides information to the public for Mission Tejas State Park.

Performs computerized registration of park visitors and campers. Collects permit fees and accounts for revenue collected. Assists with park store operations. Prepares reports and maintains appropriate files. Performs data entry, retrieval, and verification using word processing and spreadsheet software. Process incoming and outgoing correspondence. Maintains inventory of office materials and supplies. Performs light maintenance including cleaning and maintaining park office and restrooms. Works under close supervision, with mínimal latitude for use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

Qualifications

MINIMUM QUALIFICATIONS:

Education:

Graduation from High School or GED.

Experience:

Three years of experience in areas such as general clerical, cash handling or customer service.

Licensure:

Applicant must possess, or be able to obtain, within 30 days of employment, a valid state driver's license.

PREFERRED QUALIFICATIONS:

Experience:

Experience in high-quality customer service;
Experience in revenue collection and accounting;
Experience in clerical and data entry.

Experience working with the public;

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of general office procedures;
Knowledge of telephone procedures and etiquette;
Knowledge of basic mathematics;
Skill in using MS Word, Excel and Outlook;
Skill in effective verbal and written communication;
Skill in using standard office equipment;
Skill in proper spelling, punctuation and grammar;
Skill in making independent, sound and timely decisions;
Skill in effective verbal and written communication;
Skill in providing quality customer service in a courteous and professional manner;
Ability to accurately handle cash and account for revenue co