Assistant General Manager - San Mateo - The Midway SF

Description

Job Purpose:

The Assistant General Manager at The Midway SF partners closely with the General Manager to drive the day-to-day success of the venue, ensuring seamless coordination across operations, production, talent, marketing, and logistics. This role requires a versatile leader who can step into various functions, from team development and cross-department collaboration to business planning and execution, while consistently upholding high standards for growth and innovation. The ideal candidate brings proven experience building and scaling teams and businesses in fast-paced entertainment or hospitality environments, with strong operational fluency and a track record of ideas that elevate both performance and guest experience.

Duties and Responsibilities:

Operational Leadership:

• Act as General Manager in the GM's absence, providing decisive leadership across all venue operations.
• Serve as a senior on-site decision-maker, overseeing events from advance through settlement.
• Own incident response, crowd management escalation, and emergency protocols in alignment with San Francisco nightlife and public safety standards.
• Lead post-event debriefs and continuous-improvement initiatives across departments.
• Support the development, refinement, and enforcement of SOPs across box office, bar, production, operations, and security.
• Implement tools, systems, and workflows that improve operational speed, accuracy, reporting, and compliance.

Event Compliance, Permitting & Risk Management

• Oversee event specific compliance with San Francisco Fire Department (SFFD), Department of Building Inspection (DBI), Department of Public Health (DPH), Alcoholic Beverage Control (ABC), and noise regulations.
• Manage and support special event permitting requirements with all city agencies.

Interdepartmental Communication & City Coordination

• Coordinate communication and priorities across all departments to ensure alignment and effective execution.
• Serve as a liaison between internal teams and city agencies when required, ensuring clear documentation and follow-through.
• Proactively identify regulatory, operational, or neighborhood risks and address them before escalation.

Event Management & Show Operations

• Oversee event execution from advance through settlement, ensuring compliance with SF permitting, safety plans, and operational approvals.
• Ensure timely and accurate show settlements in coordination with finance, production, and promoters.
• Maintain consistent venue standards regardless of promoter, genre, or event format.
• Ensure advancing reflects specific requirements for sound, curfews, staffing, and neighborhood considerations.

Revenue Optimization & Financial Oversight

• Drive bar profitability through pricing strategy, pour cost controls, inventory management, and compliance-conscious service models.
• Collaborate on VIP programs, bottle service strategy, ticketing tiers, and upsell initiatives appropriate to SF market demand.
• Analyze event performance metrics and P&Ls to recommend operational, staffing, or programming improvements.
• Support sponsor activations and brand integrations that comply with SF permitting and alcohol regulations.
• Assist with budgeting, forecasting, and financial planning to support sustainable growth and cost control.

Talent & Promoter Relations

• Serve as the main point of contact between the internal booking team and operations.
• Oversee advancing standards, artist hospitality, and settlement processes.
• Ensure consistent execution and professionalism across all promoter and talent relationships.
• Support new event concepts and partnerships, translating ideas into executable plans

Security & Guest Experience

• Schedule security and provide training.
• Set and uphold standards for guest flow, ingress/egress, ADA access, crowd movement, and VIP experience.
• Address high-level guest issues in real time with discretion and professionalism.
• Reinforce best-in-class crowd management, safety, and incident response practices.

Facility & Resource Management

• Oversee planning and execution of facility improvements that enhance operations, safety, and guest experience while remaining compliant with SF building and fire codes.
• Manage staffing, equipment, and vendor resources to ensure readiness and efficient utilization.
• Coordinate with maintenance and production teams to ensure ongoing compliance with fire life safety and occupancy requirements.

Neighborhood & Community Relations

• Maintain positive relationships with neighbors and community stakeholders through proactive communication.
• Address concerns related to noise, traffic, egress, and event timing in alignment with SF neighborhood expectations and permit conditions.
• Support initiatives that position the venue as a responsible and engaged community partner.

Culture & Team Leadership

• Set the tone for professionalism, accountability, and excellence across the organization.
• Support hiring, training, and development of staff and department leads, with emphasis on compliance and guest safety.
• Coach department heads and identify future leaders.
• Reinforce values centered on safety, hospitality, inclusivity, and respect.
• Foster a high-performance, inclusive culture aligned with The Midway SF's mission and brand.

Compensation:

• $75,000 - $95,000 per year

Qualifications

• 5+ years in high-volume hospitality or live event operations
• Team leadership experience
• Familiarity w/ Google & Microsoft workspace tools
• Strong written and verbal communication skills