Hotel Sales Coordinator - College Park, United States - The Hotel at UMCP
4 weeks ago
Description
The Hotel at the University of Maryland is a top-rated independent property situated just across the street from the University of Maryland main campus.
The Hotel, a market leader in exceptional service and guest experiences, is dedicated to providing personalized service.
With 297 rooms, including 24 suites, and over 45,000 sq. ft. of event space, the Hotel hosts events ranging from intimate gatherings to large functions. The Hotel's strong focus on fostering a positive culture creates an environment where team members can flourish, take on more responsibilities, and advance their careers, showcasing our commitment to excellence.WHAT WE ARE LOOKING FOR:
The Sales Coordinator plays a crucial role in collaborating with various hotel departments to ensure seamless services for clients. They are responsible for overseeing the financial aspects of events, acting as a link between clients and operational teams, and ultimately driving repeat business.
WHAT WE EXPECT FROM YOU:
- Collaborate effectively with different hotel departments and clients to deliver agreed-upon services
- Maintain organized files and assist with clerical tasks related to the Sales and Catering Dept.
- Assist in editing agreements and providing information on hotel amenities through site inspections
- Aid in producing monthly sales reports
- Ensure accurate collection of event funds and act as a communication link between clients and operational teams
- Provide prompt assistance to guests and address their needs efficiently
- Possess comprehensive knowledge of hotel services, local attractions, and activities to address guest inquiries effectively
- Help clients with guest room bookings and meeting space rentals
- Support team tasks, projects, and uphold departmental policies and service standards
- Work collaboratively to enhance guest experiences
- Report incidents, property damages, or injuries to the management promptly
- Attend departmental meetings and training sessions as required
- Uphold the values and mission of Southern Management
- Adhere to company policies and procedures and assist in preparing Show Rooms
- Distribute contracts to internal and external parties as necessary
- Record and share weekly staff meeting minutes
- Collaborate with the Accounting Department on deposits
- Create and distribute monthly tracking forms
- Be available during peak operational times such as weekends, holidays, and special events
JOB KNOWLEDGE & SKILLS:
- Strong written and verbal communication abilities
- Proficiency in basic arithmetic and mathematical calculations
- Organized and detail-oriented mindset
- Excellent time management and interpersonal skills
- Ability to thrive in high-pressure situations while ensuring guest satisfaction
- Proficient in necessary systems and software such as Outlook, Word, Excel, Maestro, and Delphi
Requirements:
- Minimum of 1 year of administrative experience, preferably in a hospitality setting
- High School Diploma or equivalent
- Proficiency in Microsoft Office suite
Req Benefits:
Our benefits package not only includes competitive wages but also significantly enhances your overall compensation and enriches your quality of life. At Southern, we offer a comprehensive benefits package that stands out in the industry.
Southern provides:
- Health, Dental, and Vision Insurance options at a low cost for you, your spouse, and eligible children
- Company-paid Group Term Life and AD&D Insurances
- Traditional and ROTH 401(k) with Company contribution
- Paid holidays, time off, bereavement/funeral leave, and jury duty pay
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