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Sr Financial Planning Analyst
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Sr Financial Planning Analyst
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Budgets and Planning Financial Analyst
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Sr Financial Planning Analyst
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Caiso Folsom, United StatesSr Financial Planning Analyst (Hybrid-Local Remote or On-Site) · Full-time · The California Independent System Operator (ISO) manages the flow of electricity across the high-voltage, long-distance power lines that make up 80 percent of California's power grid. We safeguard the e ...
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Sr Financial Planning Analyst
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California ISO Folsom, United StatesCompany Description · The California Independent System Operator (ISO) manages the flow of electricity across the high-voltage, long-distance power lines that make up 80 percent of California's power grid. We safeguard the economy and well-being of 30 million Californians by ope ...
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Sr Financial Planning Analyst
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California ISO Folsom, United StatesJob Description · Job DescriptionCompany Description · The California Independent System Operator (ISO) manages the flow of electricity across the high-voltage, long-distance power lines that make up 80 percent of California's power grid. We safeguard the economy and well-being o ...
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Retirement Plan Compliance Analyst QKA
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Enterprise Resources Planning Analyst I/II
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Lead Resource Assessment and Planning Analyst
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Sutter Health Sacramento, United StatesWe are so glad you are interested in joining Sutter Health · Organization: · Sutter Health Plan - Valley · Position Overview: · Serves a consultative role for Sutter Health personnel/staff providing operational and functional knowledge to support the development of new/improv ...
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Financial Planning and Analysis Manager
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Medical Records Consultant
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County of Yolo, CA Woodland, United StatesSalary: See Position Description · Location : Woodland, CA · Job Type: Full Time · Remote Employment: Flexible/Hybrid · Job Number: · Department: Innovation and Technology Services Department · Opening Date: 03/06/2024 · Description · The County of Yolo is recruiting to f ...
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Enterprise Resources Planning Analyst I/II
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Principal Data Analyst
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Bilingual Merchandising Analyst
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Clinical Quality Analytics, Senior
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Human Resources Analyst
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Language World Services Rancho Cordova, United StatesA large public sector company is seeking a Human Resources Analyst - Recruiter that is responsible for recruitment/selection, position management, classification/compensation, HRIS administration, and labor unions. Need strong recruiting skills and word processing, spreadsheet, p ...
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Associate Governmental Program Analyst
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State of California Rancho Cordova, United StatesJob Description and Duties · Telework is available. · The Associate Governmental Program Analyst (AGPA), Digital Equity Engagement and Operations Analyst works under the direction of the Staff Services Manager I (SSM I), Engagement and Operations Manager with extensive, close int ...
Workforce Planning Analyst - Rancho Cordova, United States - Society of Workforce Planning Professionals LLC
Description
Workforce Planning Analyst – Multiple Locations – Magellan Health
This position is responsible for monitoring Care Management Center (CMC) service levels, call center activity, and resources on a real time basis ensuring service performance goals are consistently achieved.
This position will work closely with the leadership of the call center teams on optimization of Automatic Call Distributor (ACD) capabilities, staffing and scheduling and performance reporting.
Primarily responsible for monitoring call center activity on a real time basis to ensure service level targets are achieved consistently through optimal utilization of resources.
Supports team leaders with the scheduling of employees, productivity tracking, maintaining work schedules, coordination of off-phone activities, and approval of PTO, overtime and flexible time off.
Manages the Workforce Management Tool (IEX Totalview) to optimize utilization of resources.A level of accountability in the achievement of service performance goals and client specific performance guarantee targets rests with this position.
Responsible for coordination, production, accuracy and timeliness of ACD agent, team and overall CMC reports for both internal and external distribution.
Helps coordinate telecommunication changes.Use historical call data, interval arrival patterns, average handle times, service level targets, Erlang tables, and other data as necessary to develop forecasts, staffing plans, and schedules that will ensure service level achievement at minimal cost.
Other Job RequirementsResponsibilities
Experience with Excel spreadsheets, ACD reports and forecasting methodologies and tools.
Access Database knowledge
Knowledge ofWorkforce Management programs.
General Job Information
Title
Workforce Planning Analyst
Grade
21
Work Experience – Required
Customer Service
Work Experience – Preferred
Education – Required
Education – Preferred
Associates
License and Certifications – Required
License and Certifications – Preferred
Magellan Health, Inc.
is proud to be an Equal Opportunity Employer and a Tobacco-free workplace which recommend s health care options you can learn in the Drug Addiction Clinics Review .
EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
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