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Sales Support Specialist
4 weeks ago
Phoenix Technologies Intercourse, United StatesWe, the MOZART AG based in the globally renowned city of Solingen, have been a reliable partner for industry and crafts for over 100 years. We provide high-quality cutting solutions for our customers' diverse challenges, worldwide. ...
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Sales Support Specialist
1 week ago
Berk International, LLC Boyertown, United StatesJob Description · Job DescriptionJob Title: Sales Support Specialist · Position Overview: We are seeking a dedicated and detail-oriented Sales Support Specialist to join our team. This role is crucial in supporting our sales team, managing customer interactions, and ensuring a se ...
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Community Support Specialist
3 weeks ago
Salvation Army Pottstown, United StatesOverview Position: Community Support Specialist for DDP Montgomery CountyDepartment: Developmental Disabilities Program, Montgomery County, PAAvailability of Position: Immediately Schedule: Full time 8:00 am to 4:00 pm, Monday-FridayReporting Relationship: Reports to Pottstown Co ...
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community support specialist
3 weeks ago
The Salvation Army Pottstown, PA , USA, United StatesPosition: Community Support Specialist for DDP Montgomery County · Department: Developmental Disabilities Program, Montgomery County, PA · Availability of Position: Immediately · Schedule: Full time 8:00 am to 4:00 pm, Monday-Friday · Reporting Relationship: Reports to Pottstown ...
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Community Support Specialist
1 week ago
The Salvation Army Pottstown, United StatesOverview · Position:Community Support Specialist for DDP Montgomery CountyDepartment:Developmental Disabilities Program, Montgomery County, PAAvailability of Position:ImmediatelySchedule:Full time 8:00 am to 4:00 pm, Monday-FridayReporting Relationship:Reports to Pottstown Commun ...
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Community Support Specialist
3 weeks ago
The Salvation Army Pottstown, United StatesOverview · Position:Community Support Specialist for DDP Montgomery CountyDepartment:Developmental Disabilities Program, Montgomery County, PAAvailability of Position:ImmediatelySchedule:Full time 8:00 am to 4:00 pm, Monday-FridayReporting Relationship:Reports to Pottstown Commun ...
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Community Support Specialist
1 week ago
The Salvation Army Eastern Territory Pottstown, United StatesOverview: · Position: Community Support Specialist for DDP Montgomery County · Department: Developmental Disabilities Program, Montgomery County, PA · Availability of Position: Immediately · Schedule: Full time 8:00 am to 4:00 pm, Monday-Friday · Reporting Relationship: Repo ...
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Behavioral Support Specialist
11 hours ago
Applied Counseling and Consulting Services LLC Pottstown, United StatesApplied Counseling and Consulting Services is currently seeking a Behavioral Support Specialist at our agency for full time employment (~10+ hours per week) for multiple consumers within the Pottstown area. As a Behavioral Support Specialist you will contribute your leadership an ...
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Sales Support Specialist
1 week ago
Proconex Royersford, United StatesProconex is the exclusive for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers—in the Life Sciences, Chemical, Powe ...
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Community Support Specialist
2 weeks ago
Applied Counseling and Consulting Services LLC Pottstown, United StatesApplied Counseling and Consulting Services is currently seeking a Community Support Specialist at our agency for full time employment (~30 hours per week) for multiple consumers within the Pottstown area. · **JOB RESPONSIBILITIES**: · - Ensuring health, safety, dignity, and indiv ...
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Contract Support Specialist
3 weeks ago
Trident E&P, LLC Pottstown, United States**About Trident E&P LLC**: · Trident E&P LLC is a distinguished government contractor specializing in the lease and maintenance of Multi-Function Devices (MFDs/Copiers) for the Defense Logistics Agency (DLA). Our dedication to excellence and innovation drives our success in suppo ...
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Tech Level Customer Support Software Specialist
2 weeks ago
Orbit Software, Inc. Pottstown, United StatesJob Description · Job DescriptionJob description · SUMMARY: Provides software and office support as needed by completing the following duties: · ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. · Handles Front Line & Tech Level Customer S ...
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Desktop Support Specialist
5 days ago
Danta Technologies West Chester Township, United StatesLooking for Desktop support candidate with ServiceNow experience who can work onsite at West Chester, OH. An expert-level understanding of hardware and software Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability ...
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Account Support Specialist
5 days ago
Veritiv Corporation Exton, United States Full timeHYBRID ROLE BASED OUT OF OUR EXTON OFFICE Job Purpose: · Our Account Support Specialist will be responsible for master data management for corporate and EDI accounts which includes new customer accounts, linkage to programs and all other attributes for accurate reporting. They ...
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Help Desk Support Specialist
2 weeks ago
On Air Direct, Inc. Pottstown, United States**Help Desk Support Specialist Responsibilities**: · We are looking for an experienced Help Desk Support Specialist to join our dynamic team in the fast-paced world of third-party logistics (3PL). In this pivotal role, you will act as the cornerstone connecting our floor operatio ...
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Sales Support Specialist
1 week ago
Proconex Royersford, United StatesJob Description · Job DescriptionProconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a ...
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Behavior Support Specialist
2 weeks ago
Threshold Rehabilitation Services Reading, United StatesEXCITING NEWS · $500.00 Sign-On Bonus to anyone applying and getting hired as a Behavior Support Specialist by June 30, 2024 · AND · Competitive Starting rate of $25.00 an hour · Threshold Rehabilitation Services, Inc., a human service agency supporting people with disabiliti ...
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Regional Support Specialist
2 weeks ago
Anywhere Real Estate Reading, United StatesThe **Regional Support Specialist (RSS)** provides critical administrative, operational and customer service support to our Coldwell Banker Real Estate branch offices, leaders and agents. The RSS team will work together, spending time each week across a group of offices, providin ...
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Clinical Support Specialist
4 weeks ago
Holcomb Behavioral Health Reading, United StatesOur vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every ...
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Technical Support Specialist
23 hours ago
Russell Tobin & Associates Wyomissing, United States· What are we looking for in our Technical Support Specialist ? · Job title: Technical Support Specialist I · Location: Wyomissing PA 19610 · Duration: 6 months contract · Pay range: $18/hour to $19.70/hour · SUMMARY: · The main function of a Help Desk Specialist is to provide ...
Information Technology Support Specialist - Douglassville, United States - RennerBrown
Description
Our client is currently seeking an IT Operations Technician to join our IT Operations team.
This position will provide you the opportunity to work closely with the IT Operations team in the Pennsylvania region, the IT Department and user community. The IT Operations technician should have a background in IT functions as well as desktop and phone troubleshooting skills. This role is key to facilitate minimal downtime and high availability of various technical systems.
The IT Operations hours of operation are 8 a.m. – 6 p.m. ET Monday to Friday and may require the candidate to work shifts within that time period as necessary as well as be available for rotating on-call escalation issues.
Responsibilities:
• Provide second-level technical support to end-users regarding hardware, software, and network issues.
• Respond to incident tickets and inquiries in a timely and professional manner.
• Troubleshoot and resolve common IT problems, escalating more complex issues to higher-level support as needed.
User Assistance:
• Assist end-users with system navigation, software installations, and basic IT-related tasks.
• Educate users on IT policies, procedures, and best practices.
• Guide users through problem-solving steps and provide clear instructions.
Documentation:
• Create and update documentation for common IT procedures, troubleshooting steps, and solutions.
• Maintain accurate records of support interactions, resolutions, and system changes.
Collaboration:
• Collaborate with other IT teams and departments to address and resolve technical issues.
• Communicate effectively with team members and management regarding ongoing support activities.
Knowledge:
• Preferred relevant experience working with the Ivanti ITSM platform, or similar.
• Knowledge of basic computer hardware, software, and peripherals including but not limited to:
• Windows 10
• Office 365
• Microsoft Teams
• SharePoint
• Virtual Desktops (VMWare)
• iPhone / iPad support
• Active Directory administration
• Microsoft System Center Configuration Manager (SCCM)
• Printers / Copiers
• Multi-factor authentication (DUO)
• Bomgar (Beyond Trust) administration/monitoring
• Teams supported AV and presentation systems.
• Experience supporting users in ERP platforms (BST or Deltek) and HRIS systems (Workday) is desirable.
Required Experience
• Minimum of 2 years of related work experience.
• Bachelors in information technology, related degree, or equivalent experience.
• Experience working in a medium to large corporate environment.
• Certifications in ITIL and/or Help Desk Institute helpful.
• Experience with engineering applications helpful.
Personal Attributes
• Proven analytical and problem-solving abilities.
• Keen attention to detail.
• Exceptional customer service orientation.
• Ability to absorb and retain information quickly.
• Highly self-motivated and directed.
• Effectively prioritize and execute tasks in a high-pressure environment.
• Ability to present ideas in user-friendly language.
• Experience working in a team-oriented, collaborative environment