Service Support Specialist - New Castle, United States - MODERNCONTROLS LLC.

MODERNCONTROLS LLC.

Verified Company

New Castle, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

:

JOB
DESCRIPTION
**_
SERVICE/PROJECTS_
_STAFF_**ModernControls is seeking a highly motivated, service support specialist based out of the headquarters in New Castle, DE.

This person will be a key member of the service administrative team and essential in day-to-day operations of the ModernControls service business.

**Essential
Duties
and
Responsibilities**:

Maintain Contract Billing Rate Sheet
Maintain Contract Renewal/Billing Sheet
Close Material Sale jobs, Project work order jobs and BAS work order jobs after billing
Review PMA inspections from Maintenance Coordinator and close work orders
Accurately input purchase orders and work orders in Computer based software system. Adding material picked up, correct G/L department, and adding the total cost.
Track and arrange material for weekly distribution to field offices.
Coordinate service opportunities that have been received throughout the day.
Receives calls from service technicians to communicate about the schedule.
Track material for job completion and work with service coordinator and service manager on technician skill sets and best fit for customer's needs.
Asist scheduling projects with Sales department or Project team.
Follow up with customers on status of technician visit, which includes dates and approximate times.
Maintain customer communication on material deliveries and service technician arrivals.
Relay customer information and reason for calling the technician and schedule a time frame.
Familiarize myself with the current service schedule in teams and keep office team members informed.
Schedule manpower, updating Computer based software system, and contacting technicians.
Verify purchase order totals/obtain invoices needed for billing
Price and enter service work order invoices
Provide work order net profit % to VP for review
Enter Material Sale invoices and enter information on material spreadsheet
Price and enter BAS work order invoices
Process New/Renewal Agreements in Computer based software system
Verify hours and costs for visits with estimate sheet
Maintain Usage Reports as required
Enter labor rates in Computer based software system

**What's
in
it
for
you**:

Highly Competitive salary (commensurate with experience)
Company paid Medical Insurance
Dental and Vision insurance provided
Health Savings Account (HSA)
401K with company matching
Opportunities for career growth, training, and development
A family culture built on recognition
Lots of company fun, community events and more (see here and here)
We_ _are_ _an_ **_equal opportunity_
_employer_**_._ _All_ _qualified_ _applicants_ _will_ _receive_ _consideration_ _for_ _employment_ _without_ _regard_ _to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status._

We believe that the
Service we provide, the
Technology we offer and the
Craftmanship we stand behind are the pillars that define us.

Requirements:

**Required
Qualifications**:
Physical Standards:

Vision abilities required include close vision, distance vision, and ability to adjust focus.

Knowledge & Skills:

Must have great organizational skills and the ability to efficiently manage time, workload, and resources.
Able to work individually without supervision.
Able to communicate clearly (verbal or written) with articulate professionalism and courtesy.
Advanced knowledge of Microsoft Office toolset (Word, Excel, Outlook, SharePoint, Teams, etc).
Ability to define problems, establish facts, and draw valid conclusions.
Value Reputation
Are Innovative
Are Passionate About What They Do
Embrace Change
Are Team Players