- 60% Outbound Calls: Telemarketing sales, Welcome Calls, Auto Renew reminders
- 40% Inbound Calls: Member and Not-Yet-Member customer service
- Make telemarketing sales calls to members in their renewal cycle
- Make telemarketing sales calls to lapsed members who received acquisition campaigns
- Make welcome calls to new members
- Make monthly reminder calls for Auto Renewal, updating records/ payment information and adjusting memberships as needed
- Answer member and not-yet-member calls and assist with issues/questions
- Answer general questions about prospective membership promotions
- Assist with member online login set-up and work to solve member issues
- Assist members in reserving free tickets/registering for member events
- Promote membership sales, renewals, and upgrades
- Provide information about HMA exhibitions and programs (classes, lectures, films, etc.)
- Compensation for this position is $15/hr plus commission from telemarketing sales.
- Provide excellent customer service to all patrons
- Maintain neat appearance of workstation and ensure that materials are well stocked
- Responsible for understanding all written information (training documents, HMA member magazine, etc.) and daily verbal and written instructions given by supervisor
- Demonstrate professional courtesy to co-workers, as well as proper phone etiquette
- Provide feedback to supervisors about effectiveness of promotions, member problems, member feedback on programs, etc.
- Train and become proficient with sales and ticketing in Tessitura
- Responsible for arranging coverage and coordinating the supervisor when needing time off
- Other duties as assigned by the Associate Director of Membership
- 2+ years of customer service and/or sales experience
- Telemarketing and CRM database experience a plus
- College degree preferred
- Excellent verbal communication skills
- Ability to recognize customer attitudes and handle customer concerns quickly
- Ability to interpret written and verbal instructions
- Ability to adapt quickly to changes in daily routines
- Ability to work well under pressure
- Ability to motivate and create enthusiasm
- Ability to be a team player
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Member Services Representative - Atlanta, United States - The Woodruff Arts Center
Description
Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation's third largest arts center. Comprised of three Art Partners-Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art-there's a role for everyone at The Woodruff.Reports to:
Manager, Patron Services
FLSA:
United States of America (Non-Exempt)
Employment Status:
Regular/Full time
POSITION SUMMARY
Member Services Representatives assist in the High Museum of Art's Call Center in customer service and membership efforts.
Work Schedule
40 hours per week with flexible schedule between 9 am to 7 pm
ESSENTIAL DUTIES AND RESPONSIBILITIES
Outbound Calls
Education and Experience
