Team Leader - Placentia, United States - Jack in the Box Franchisee
Description
"This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling."Job Title:
TEAM LEADER
Reports To:
Restaurant Manager
Exemption:
Non-Exempt
***: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all JIB procedures, systems and standards.
Guest Expectations:
Well-Trained
- (Hassle Free) Always says YES to the guest and works with the team to help solve problems;
- Follows the 3steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB
- Trains and coaches team members using the Guest Expectations training materials.
- Models being calm and productive during busy times.
- Coaches team members to ensure they are knowledgeable on job requirements.
Neat and Well-Groomed
- (Clean) Holds team members accountable to the JIB uniform and grooming standards and
- coaches them when noncompliant.
- Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or
Friendly
- (Friendly) Models acknowledging each guest with a smile, treating everyone with care and
respect, always having a positive and friendly attitude.
- Coaches team members on having a positive, friendly attitude and behaviors.
- Models and coaches team members on the JIB Hospitality Model.
Well-Staffed
- (Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the
facilities to ensure it is done on a regular basis.
- Helps with order taking and cashiering during busy times.
- Is organized and actively leads and coaches the team on being ready and prepared to serve
- Encourages team members to ask for help, when necessary, to meet guests needs.
- Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks,
Food Tastes Great
- (Food Quality) Monitors quality to ensure the food looks and tastes great, and is of high quality.
- Models and monitors food presentation and coaches team members when necessary.
- Coaches team members to ensure that the taste, appearance, and temperature standards are
Consistent and Quick Service
- (Fast) Models a sense of urgency, hustles, greets guests and encourages team members to do
the same.
- Leads and coaches team on how to provide consistent, fast service.
- Helps with order taking and cashiering during busy times.
Order Accuracy
- (Accurate) Models how to communicate and work within a team to ensure order is accurate for
the guest, repeats orders following JIB standards.
- Followsup on order errors to get to the bottom of problems and works with team to learn from
- Holds employees accountable to mínimal order errors and retrains them as needed.
Food Safety
- (Food Safety/Quality) Makes sure food is safe for the guest by following all food safety and food
quality policies and procedures.
- Follows all hand washing and glove procedures.
- Completes the Food Safety Checklist each shift.
It's All About:
Brand Ambassador
- Has passion for the business and pride in Jack in the Box.
- Inspires team members to embrace the brand.
- Is proud to represent Jack in the Box.
Focus on the Guest
- Treats guests and employees with care and respect.
- Is passionate about serving the guest.
- Steps in to help employees when necessary.
- Has a happy, friendly personality that is engaging to both the guest and other employees.
- Reads the guest and anticipates their needs. Pays attention to guests verbal and nonverbal communication and addresses them proactively.
- Handles guest complaints says Yes to the Guest without arguing, questioning or assuming the guest is wrong.
- Does what is right for the guest.
- Inspires team to take care of guests and make them the number one priority.
Team Skills
- Treats all employees with care and respect.
- Is a good team player and leader.
- Has a positive cando attitude.
- Is dependable and reliable.
- Is willing to help others.
- Keeps calm and does not show signs of stress.
- Is open and willing to work with and lead people of all backgrounds.
- Ensures the team provides quick service while maintaining a calm environment.
- Man
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