IT Field Support - Milwaukee

Only for registered members Milwaukee, United States

3 days ago

Default job background
$50,000 - $90,000 (USD) per year *
* This salary range is an estimation made by beBee
HCL Technologies Limited · Job Summary · The FSO Technician is responsible for deskside and field support for end users. The role includes device deployment, incident/request resolution, asset handling, and on-site technical assistance to ensure clinicians and business users can ...
Job description
HCL Technologies Limited

Job Summary

The FSO Technician is responsible for deskside and field support for end users.

The role includes device deployment, incident/request resolution, asset handling, and on-site technical assistance to ensure clinicians and business users can work without interruption.

Key Responsibilities


Key Responsibilities:
Provide deskside and remote support for Windows and Apple laptops/desktops

Troubleshoot and resolve issues related to Google Workspace / O365 / collaboration tools

Perform device imaging, staging, deployment, and post-deployment validation

Configure, support, and troubleshoot end-user devices and peripherals

Support mobile devices (iOS/Android), enrollment, and basic MDM troubleshooting

Diagnose and resolve hardware, OS, and application issues

Manage tickets in ServiceNow or similar ITSM tool including updates and closure

Follow ITIL processes for incident, request, and asset handling

Assist with new-hire onboarding (accounts, devices, access coordination)

Ensure accurate asset assignment and updates in the asset management system

Perform asset tagging, inventory counts, and stockroom organization

Coordinate depot/vendor repairs and warranty replacements

Adhere to SLAs, security policies, and compliance standards required in healthcare

Participate in rotational on-call and after-hours support when required

Skill Requirements

2 3 years of experience in deskside / field support / EUC support

Strong knowledge of Windows 10/11 and basic Mac support

Experience with ServiceNow or similar ticketing systems

Working knowledge of networking basics (TCP/IP, Wi-Fi, VPN)

Excellent troubleshooting and customer service skills

Ability to work independently or as part of a team in clinical environments

Ability to lift and move IT equipment as needed


Additional Qualifications (Preferred):
Certification in relevant field (e.g., HVAC, electrical, etc.)

Experience with [specific equipment or software]

Other Requirements

Optional Certifications:
Comptia A+, Itil Foundation, Or Equivalent In Hardware Support And Operations


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